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CHAPTER 2 GENERAL INFORMATION
2.6 Equipment Related to ACD System
2.6.1 Agent Position
1. Function
This type of agent position is comprised of a telephone, jack set and a headset. It is equipped with the ACD
functions as well as the multifunction telephone functions including the single-key speed dialing.
2. Specifications
• Dterm Series E/Dterm75
• DtermIP
For specifications of the DtermIP, refer to the pertinent manual.
3. Outer View
The figure below shows the outer view of the Agent Position.
Figure 2-2 Outer View of Agent Position
Dimensions 98.1 (H)mm×177.0 (W)mm×223.7 (D)mm
Cable Conductors 2-conductor (1 Pair)
Distance from Telephony Server Less than 850m (2787 feet)
[Example]:
D
term
IP
D
term
Series E/
D
term
75
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