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CHAPTER 5 ACD SERVICE FEATURES FUNCTIONAL TEST PROCEDURES
NAP-215-116
Sheet 1/1
Trunk Trouble Report
C.O. trunk call incoming.
• Place a C.O. trunk call from station A to line B and a C.O. trunk call is terminated to agent positions.
The call is terminated to agent positions. An agent position answers the call.
While the agent position is in the conversation, press the TRKTRBL key on line B.
The connection information is output at the MIS terminal.
A system message is output.
Apply the test procedure above to all agent and supervisory positions of all splits.
Agent
IP PAD
LC
A
B
COT
Agent Position
ELC/DLC
LC
A
B
COT
LAN
Position
SP
For IP/SIP terminal For Digital terminal
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