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ACDTN : Assignment of ACD Tenant Data
ACDTN: Assignment of ACD Tenant Data
1. Function
This command is used to assign, display, and print the following data for an ACD tenant:
[1] Tenant Number
[2] Tenant Name (optional)
[3] The number (maximum) of splits (per tenant)
[4] Default Language
[5] Operator Access Code
[6] IVR Pilot Number
[7] Outbound Answer Timer
[8] Agent Personal Queue Parameters:
Announcement Number and Overflow/Forward Priority.
Tenant data gives the user an identity within the ACD system. It also allows the tenant to determine the
number of splits that will be needed for ACD operations.
2. Precaution
(1) The ACDTN data is one of the most important data for ACD system configuration. Especially, the user
must program so as not to change NSPL data in future. In case the NSPL data is changed, all data con-
cerned with ACD function must be assigned again.
(2) Since data related to MIS connection is assigned using TN 1, the following data must be set even when
TN 1 is not used for the ACD system.
TN=1, NSPL=1, PRI=1, LANG=0 *the data to be entered in other parameter is optional
(3) For the maximum number of splits per ACD, see Section 2.3.1 “ACD System Capacity” in CHAPTER
2.
(4) Remove menu selection is not applicable for this command.
(5) Assign the number of tenants for whole system including Business/Hotel features (SYS1, Index8).
3. Parameters
ACDP: Fixed to 0 (Not used)
TN: Tenant Number (1 to 9)
NAME: Tenant Name (up to 20 characters)
NSPL: Maximum Split for Tenant (1 - 250)
LANG: 0 = English
1 = Japanese
2 = Spanish
3 = Italian
4 = French
5 = German
OPE NO: Enter the operator access code programmed in the Node subsystem (ASPA or ASPAN).
IVR NO: Number to access IVR directory numbers used by ACD. Two to five digits.
Note: Use numbers 0-9. *,# may not be used. One-digit IVR pilot number may not be assigned.
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