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CHAPTER 4 OFFICE DATA DESIGN
ARPR: Work mode after a non-ACD call is released
0/1=Not available/Available
COND: 0=overflow is out of service
1=inflow threshold (a value of the call waiting in the queue of the destination
split) is decided by the number of idle operator in the split
2=the fixed number of ACD calls are overflowed
COND DETAIL: For COND=0, fixed “0”
For COND=1, Idle Split Counter (1-250)
For COND=2, Queue Counter (1-699)
CWON: Threshold value for CW lamp ON (0-700)
Note 5
* “0”=CW lamp is out of service
When the number of calls exceeds the value, CW lamp lights
CWFL: Threshold value for CW lamp flashing (0-700)
Note 5
* “0”=CW lamp is out of service
When the number of calls exceed the value, CW lamp starts to flash
ST CCV NO: Stranded Calls CCV Index (0-200. 0=Not available)
Note 6
ST CCV STP: Stranded Calls CCV Step (1-20) Note 6
CRT: Call Recover Time (0-255. 0=Not available)
A-WMT: Analog Work Mode Timeout (0-9999 sec.)
HSPL: 0/1=HOT SPLIT is out of service/in service
AGT-Q: 0/1=Agent queuing options is not available/available
AWPRST: 0/1=Work mode cancel timer is used/not used
when programming AWPI=1~3, AWPO=1, set to “1”
PCS: 0/1=TALLY REQUIRED is out of service/in service
LOFFW: Necessary Number of agents logged on to the split
0=LOGOFF WARNING is Not available
1~9=Maximum number of agents logged on to the split
ALL=Logoff Warning is executed when the number of log-in user is less than that
of queueing calls.
Note 5: CWON < CWFL< maximum number of queuing calls
Note 6: Available in U.S.A./Canada only.
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