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CHAPTER 5 ACD SERVICE FEATURES FUNCTIONAL TEST PROCEDURES
NAP-215-104
Sheet 2/2
Automatic Call Distribution
Answering and release by ACD agent position.
C.O. trunk incoming.
• Place a C.O. trunk call from station A to line B.
Incoming at ACD agent position.
• Check that the call is terminated at agent position D.
Answering and release by ACD agent position.
C.O. trunk incoming.
• Place a C.O. trunk call from station A to line B.
Incoming at ACD agent position.
• Check that the call is terminated at agent position E.
Answering and release by ACD agent position.
Repeat the test procedure above for every agent position and supervisory position of each split.
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