NEC UNIVERGE SV7000 - Page 117

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CHAPTER 4 OFFICE DATA DESIGN
Network Configurations:
The following are some examples of ACD system configuration predictable in an FCCS Network. For details
of setting, see “Data Programming” in this section.
LEGEND
Type I : Non-ACD system (as an example for comparing with the other systems)
NODE1
NODE2 ACDP
NODE3 NODE4
Note 1: ACD calls can be transferred to this system from other ACD systems
via the data programming of NODE 3 in Type III.
Type II : ACD stand-alone system (ACD system provides ACD function in the self-node only)
Note 2: ACD calls can be transferred to this system from other ACD systems
via the data programming of NODE4 in Type III.
Type III : Systems using (ACD Trunk for FCCS)
NODE3 − System providing ACD trunks only
NODE4 − System providing ACD trunks and agent positions
NODE5 NODE6
Type IV : Systems using (AGENT ANYWHERE-ACD)
NODE5 − System providing ACD trunks and agent positions
NODE6 − System providing ACD trunks and agent positions
Additionally, the node providing VNDM (CN of VNDM) and NCN
ACDP
ACDP