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CHAPTER 4 OFFICE DATA DESIGN
(c) ACD incoming calls are routed to the busy tone connection/ACD incoming calls are distributed by back-
up UCD function.
- Software to be installed
• Software install for “AGENT ANYWHERE” (APL-NETOAIACD)
- Data Programming
• FPC number of the VNDM Center Node (ASYDN: SYS1, INDEX533)
(By using CBCV command, broadcast the VNDM data from the VNDM Center node to all the
VNDM Local node in FCCS Network.)
• “AGENT ANYWHERE” is in service/out of service (ASYDL: SYS1, INDEX864, b2)
• “MULTIPLE ACDPs in an FCCS Network” is in service/out of service (ASYDL, SYS1, INDEX864,
b3)
• FPC number of the node providing ACDP (ASYDL: SYS1, INDEX866)
(d) ACD incoming calls released before connecting with the ACD positions are not deleted from the queue
(Abandoned Call Search is ineffective)/ACD positions are not automatically released from the connection
with an ACD call after the call is released.
- Data Programming
• CM usage (ASYD: SYS1, INDEX31, b0~3)
• OAI Call Processing Event Notification (ASYD: SYS1, INDEX241, b2)
• Number of ports for SMFN (terminal) (ASYDL: SYS1, INDEX864, b4, b5)
(e) ACD agent position is locked up after transferring an ACD call to another position in the remote node.
- Data Programming
• Number of ports for SMFN (terminal) (ASYDL: SYS1, INDEX864, b4, b5)
- Others
• Check the destination node is NODE1 or NODE2 in Figure “Network Configuration of ACD sys-
tems”. If Node A or Node B is required to be transferred ACD calls from other ACD systems, data
programming and software install of Node C to Node A, data programming and software install of
Node D to Node B are required.
(f) ACD incoming calls are not distributed using alternate routing function when system is down or connec-
tion trunks are all busy.
- Data Programming
• SCF Return Error Detail Notification (ASYD: SYS1, INDEX241, b3=1) (*)
• ACD data programming (see ACDCCV command data in item 4) (*)
(g) LCD display is not operated normally on ACD agent positions.
- Data Programming
• Number of ports for SMFN (terminal) (ASYDL: SYS1, INDEX864, b4, b5)
• ACD data programming (ACD positions data in ACDPSN command is duplicated at multiple nodes)
(*)
Note: The data marked “*” means system must be initialized after data change.
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