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A-35A AUTOMATIC ANSWER - ACD
6. AUTOMATIC ANSWER applies only when the agent position is in the off-hook condition (through the headset
or handset) and is not engaged in any other call. If the agent position is engaged in a call when the ACD call
arrives (for example, if the agent is talking on the LINE key), then the ACD call will terminate as though Man-
ual Answer was set.
7. The answer mode change can be operated at any time a position is occupied. ANMD parameter in ACDSPL
determines the default setting for this feature for a particular position each time an agent or supervisor logs in.
8. Agents can be restricted from changing their answer mode by not assigning an AUTO/MAN key to the agent
position. In that case, the split default will remain in effect.
9. If a Dterm position is left on-hook (the handset is resting in the cradle) and AUTOMATIC ANSWER is set,
each call assigned to that position will ring once and be immediately disconnected. Therefore, leaving the Dterm
on-hook and in the AUTOMATIC ANSWER mode is strongly discouraged.
10. When a Dterm is left on hook in the auto answer mode, the ACD line will ring as if it were set to the manual
answer mode.
PROGRAMMING
STEP 1: ACDSPL - Assign whether the default ANSWER mode is automatic or manual after logging on.
ANMD (logon answer mode) = 0 (Auto)
STEP 2: Assign “AUTO/MAN” key to change the answer mode referring to Section 2.4 in CHAPTER 4 “Agent/
Supervisory Position Data Assignment”.
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