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A-80A ANNOUNCEMENTS - ACD
8. By the system data programming, at any point during the announcement when all the ACD callers connected
to the announcement are disconnected or distributed to another station/trunk, the Digital Announcement Trunk
(DAT) is released and the next announcement is sent immediately.
9. In the case of a multiple connection, maximum 10 ACD incoming calls can be connected to one channel of Dig-
ital Announcement Trunks depending on the system data.
10. In the case of a single connection, one ACD incoming call is connected to one channel of Digital Announcement
Trunks.
PROGRAMMING
Refer to Section 2.9 in CHAPTER 4 “Announcement (Delay/Night/Holiday) Data Assignment”.
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