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A-85A AGENT PERSONAL QUEUE - ACD
PROGRAMMING
STEP 1: AMNO - Assign the pilot number (monitor number) for an individual call.
MNO: pilot number (max. 5 digits)
STEP 2: ACDTN - Assign the announcement number per tenant
ANTNO: announcement number for an individual call (0-58)
* “0” means an announcement service is out of service for an individual call
PRI: Priority order of queue for an individual call (1-250)
STEP 3: ACDLOG -
PPN: Pilot number for an individual call (max. 5 digits)
MXQD: Maximum Queue Depth for an incoming call routed to the agent (0-999)
GOCF NO: CCV No. to be routed when the individual call encounters busy status (1-900)
GOCF STP: CCV step number to be forwarded when the individual call encounters busy status (1-20)
OVFT: Overflow Timeout (0-9999 sec.)
* “0” means overflow service is out of service for an individual call
GOCO NO: CCV number to be routed when the time limit (OVFT) is over (1-900)
GOCO STP:CCV step number to be routed when the time limit (OVFT) is over (1-20)
PCWCM: 0=Call waiting chime is not available
1=Call waiting chime is rung only once (at the first time)
2=Call waiting chime is rung every time
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