NEC UNIVERGE SV7000 - Page 260

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S-153 SPLIT CONNECTION RESTRICTION - ACD
Transfer to PPN (With Special Logon ID)
Transfer to PPN (Without Special Logon ID)
Split 1
Agent A
Split 2
Split 3
Agent C
PPN:6001
Agent B
PPN:666555001
Agent D
PPN:1111
Transfer to Agent D
ޓޓCCVACT ޓCCVACTDATA
1 Queue Assign Split 1
2 Pause 5sec.
3 Conditioal Queue Assign Split 2
4 Pause 5sec.
5 Transfer 6001
6 Hang Up
CCV to be routed when Agent B is busy status.
This CCV Number and CCV step are assignd by ACDLOG
command (GOCFNO,GOCFSTP).
Restricted
Transfer to Agent C
Transfer to Agent E
Special Logon ID㧦666000000
Special Logon ID㧦666000000
Make call to Agent B
Split 1
Agent A
Split 2
Split 3
Agent C
PPN:6001
Agent B
PPN:666555001
Agent D
PPN:1111
Transfer to Agent D
ޓޓCCVACT ޓCCVACTDATA
1 Queue Assign Split 1
2 Pause 5sec.
3 Conditioal Queue Assign Split 2
4 Pause 5sec.
5 Transfer 6001
6 Hang Up
CCV to be routed when Agent B is busy status.
This CCV Number and CCV step are assignd by ACDLOG
command (GOCFNO,GOCFSTP).
Restricted
Transfer to Agent C
Transfer to Agent E
No Special Logon ID
No Special Logon ID
Make call to Agent B
Restricted