– 267 –
CHAPTER 5 ACD SERVICE FEATURES FUNCTIONAL TEST PROCEDURES
Note: The priority of C.O. trunk call incoming queue is determined depending on the queue priority set with the
Assignment of Trunk Group data (ACDTG) command.
NAP-215-103
Sheet 2/2
Priority Processing
Log on and After Call Work mode release at ACD agent position.
Log on one of the agent positions in the split where calls queued in the non-priority queue and priority queue
are terminated, and release the After Call Work mode.
Incoming at ACD agent position.
Answering by ACD agent position.
• Check that the first communication can be held with the originator of the call in the priority queue (sta-
tion C).
• Check that the CW lamp on the agent position illuminates during queuing.
• Check that the number of waiting calls is indicated on the MIS terminal of the supervisory position
during queuing.
Release of ACD agent position.
• After the above, confirm the originators of the calls in the non-priority queue (station A, then station B).
Apply the test procedure above to all splits.
To Next Page
Loading...
