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CHAPTER 5 ACD SERVICE FEATURES FUNCTIONAL TEST PROCEDURES
Note: After MON key is pressed, “BARGE?” is displayed. At that time, monitoring is abandoned by one of the
following operations.
• Dial “1” + “#” or “1” + “n” ... “n” + “#”
• Press MON key again
• No operation for 30 seconds
NAP-215-108
Sheet 2/2
Emergency Recorder
Answering by supervisory position.
• The supervisory position answers the call as an ACD call and monitors it (three-party conference call
does not occur).
• The agent position can confirm the answering of the supervisory position by the change of the lamp
indication on the agent position (flashing steady) as well as from the LCD display.
Confirmation of recording.
• Check that the call is recorded by the recorder.
The supervisory position presses the MON key to start three-party conference call.
Note
Release by ACD agent position.
• When the agent position releases the incoming C.O. trunk call, it is transferred to the supervisory posi-
tion.
Confirmation of communication.
• Check that the supervisory position is communicating with the C.O. trunk.
Release by supervisory position.
Apply the test procedure above to all splits.
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