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CHAPTER 2 GENERAL INFORMATION
Table 2-1 ACD System Capacity for the countries except North America
Note 1:
This built-in 25 agent positions is not available for an additional method. Therefore, it cannot be added
even if any client license software is purchased. System initialization is required when using the additional
method other than the built-in 25 agent positions for the first time.
Note 2: If exceeding the acceptable number, ringback tone (RBT) is heard.
Note 3: A maximum number of the ID code types is dependent on the numbering plan for the system.
Note 4: The number of Agent positions must be same as or smaller than the capacity of MIS.
DESCRIPTION
ACDP
Built-In
Client License Software
(additional method) Note 4
FOR 25
Agent
Positions
Note 1
2000 Agent
Positions
(Maximum)
1 Quantity of ACD Tenant/System 9 9
2 Number of Split/ACD Tenant 5 250
3 Number of Split/System 5 250
4 Quantity of ACD Agent Position/Split 25
Depends on the number of Client License Software
5
Quantity of ACD Agent Position/ACD
Tenant
25
6
Quantity of ACD Agent Position/
System
25
7 Quantity of Line Group/System 30 254
8 Quantity of ACD Line/Line Group 75 255
9 Quantity of ACD Line/System 75 6000
10 Quantity of Queuing Call/Split 75 700
11 Number of Queue Level/Split 1~250 250
12 Quantity of Queuing Call/System 75 6000
13
Acceptable number of ACD calls (from
stations) at the same time (terminated to
ACD pilot number from station)/System
Note 2
25 500
14
Acceptable number of ACD calls (from
stations) at the same time (terminated to
ACD pilot number from trunk)/System
Note 2
50 3000
15 Kind of ID Code/System Note 3 100 5
× the number of Client License Software
16 Maximum Number of Digits for ID Code 9 9
17 Kind of Monitor Number 100 4000
18 ACD Call Control Vector (CCV) 25 900
19 Week Schedule Number 5 250
20 IVR Port 25 255
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