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ACDWS : Assignment of ACD Week Schedule
4. Assignment and Deletion Procedure
These flow diagrams show the procedure used to assign and delete Week Schedule data.
Figure 6-10 Assigning and Removing Week Schedule Information
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START
START
END
END
ACDPLT
ACDCCV
ACDWS
ACDWS
ACDCCV
ACDPLT
DESCRIPTION
DESCRIPTION
Delete the Week Schedule data for call processing.
Delete the related CCVs.
Delete the pilot number or change from routing to
Week Schedule to a CCV.
Assign the pilot number to be routed to a Week Schedule.
Assign the CCV data for call processing.
Access Week Schedule data for call processing.
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