– 79 –
CHAPTER 4 OFFICE DATA DESIGN
holiday schedule pattern number (SCH) assigned by holiday calendar data for the type of reception
services (ACDHCE), the existing holiday schedule data (ACDHS) becomes effective. See the sample data
assignment.
7. The number of schedule number (WEEKNO/SCH) is the same as that of available splits in the system.
Note that the number of available split is determined by ACD Client License Software for expanding ACD
Capacity (up to a maximum of 2000 Agent Positions).
8. This feature cannot be used with ACD Scheduling on a Pilot Number basis.
9. This feature can be used with ACD Scheduling on a Tenant Number basis.
10. The following is the enhancement procedure from ACD Scheduling on a Pilot Number basis to this
feature.
Note: After enhancing this feature, ACD Scheduling on a Pilot Number basis is not available and ACDHCP/
ACDHSP command cannot be used.
<ENHANCEMENT PROCEDURE>
STEP 1: Back up the ACD data memory (including ACD Scheduling on a Pilot Number basis) onto the Flash
Card by using the MEM_HDD command.
STEP 2: Merge the Standard Service Software and Office data.
STEP 3: ASYDL - Assign the following system data for using Holiday Schedule:
SYS 1, Index 869, Bit 1 = 0 (Holiday Schedule on Pilot Number basis is out of service).
STEP 4: ASYDL - Assign the following system data for using Holiday Schedule:
SYS 1, Index 873, Bit 6 = 1 (Schedule for the type of reception services is in service).
STEP 5: Remove the holiday schedules by using ACDHCE or ACDHSE command.
Holiday schedule: Holiday Calendar information on a Pilot Number basis
Holiday schedules on a Pilot Number basis
To Next Page
Loading...
