NEC UX5000 Feature Handbook

SerialCall
Page-138
Serial Call
Doyouhaveacallerthatwantstotalktoaco-worker,butneedstoconsultwithyouwhentheyaredone?
Ifso,useSerialCall.WhenyouTransferacallwithSerialCall,itautomaticallyreturnstoyouassoonas
theconversationwiththeTransferdestinationends.AssumeforamomentthatyouareaCustomerSer-
viceRepresentativetalkingtoacustomerthatneedstechnicalhelp.Sinceyouwanttobesurethatthe
problemissolved,youneedtotalktothecustomerwhentheyaredonewithTechService.WithSerial
Call,youcansendthecalltoyourtechnicaldepartmentandbeassuredthatitwillcomebacktoyouwhen
theyarethrough.
ForotherTransferoptions,refertotheTransferfeatureonpage144.
To place a Serial Call:
1. Placeoransweroutsidecall.
2. HOLD+Co-worker'sextensionnumber.
Yourco-workermustliftthehandsettorespondtoyourannouncement.
3. FUNCTION(SerialCall)butdonothangup.
Whenyourco-workerhangsupthecall,itreturnsasaliveTransferbacktoyou.

NEC UX5000 Specifications

General

Brand	NEC
Model	UX5000
Category	Telephone
Language	English