NEC UX5000 - Hold

Hold
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Hold
Don'tplaceyourhandsetdownonthedeskwhenyouneedyourcallertowait,useHold instead.Hold
placesyourcallinatemporarywaitingstateuntilyoucangetbacktoit.Whilethecallwaits,youcanpro-
cesscallsoruseotherfeatures.Anddon'tworryifyouforgetaboutthecallandleaveitonHoldtoolong-
itwillrecallbacktoyou.
TheUX5000providesfourtypesofHold(seethechartbelow).YourCommunicationsManagercantell
youwhichtypesyoucanuse.
• SystemHold-Foryournormalcalls...
WhenyouplaceanoutsidecallonSystemHold,itflashesyourlinekeyandthelinekeysonyour
co-worker'sterminalsaswell.Eitheryouoranotherco-workercanpickupthecallonHold.
• ExclusiveHold-Forhighprioritycalls...
AfteryouplaceanoutsidecallonExclusiveHold,itflashesyourlinekeybutlooksbusytoyourco-
workers.OnlyyoucanpickupthecallfromHold.
• GroupHold-PutcallsonHoldforyourDepartmentGroup...
IfyouareamemberofaDepartmentCallingGroup,youcanuseGroupHold.Whenyouplacean
outsidecallonGroupHold,onlyyouandthemembersofyourDepartmentCallingGroupcanpick
itup.
• IntercomHold-Whiletalkingtoaco-worker...
IntercomcallscanalsogoonHold.However
,theIntercomcallonHoldstaysonyourterminal.
Anotherextensionusercannotpickitup.