ACCESS GATEWAY
264 Troubleshooting
General Hints and Tips
The Access Gateway is both a hardware device and a powerful software utility. As a hardware computing
device, the Access Gateway requires careful handling. It should be positioned in a dust-free and temperature-
controlled environment. Never block the unit’s ventilation holes, and do not stack with other equipment (unless
correctly mounted in a rack). If you suspect the unit is overheating, check that the internal cooling fan is
operating correctly. The fan should run freely and silently at all times. The power cord and the UTP patch
cables must have an unrestricted path between the unit and their destinations. Ensure that the RJ45 connectors
are firmly located in their receptacles. Applying these guidelines should ensure trouble-free operation.
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