Nomadix AG2500 - Contact Information

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ACCESS GATEWAY

268 Troubleshooting

Contact Information

You can contact us by Email, fax, telephone, or regular mail.

Telephone

++1.818.575.2590

E-mail

support@nomadix.com

Fax

++1.818.597.1502

Address

Nomadix, Inc.

30851 Agoura Rd, Suite 102

Agoura Hills, CA 91301 USA

Attn: Technical Support

Main Page

Product Information3
Table of Contents5
Introduction13
About this Guide13
Organization14
Welcome to the Access Gateway15
- Product Configuration and Licensing15
Key Features and Benefits16
- Platform Reliability16
- Local Content and Services16
- Transparent Connectivity16
- Billing Enablement17
- Access Control and Authentication17
- Security17
- 5-Step Service Branding17
NSE Core Functionality19
- Access Control20
- Bandwidth Management20
- Billing Records Mirroring21
- Bridge Mode21
- Class-Based Queueing21
- Command Line Interface24
- Daylight Savings Time and IANA Time Zone Support24
- Dynamic Address Translation25
- Dynamic Transparent Proxy25
- End User Licensee Count25
- External Web Server Mode25
- Facebook Authentication25
- Home Page Redirect26
- Inat26
- Information and Control Console27
- Initial NSE Configuration28
- Internal Web Server28
- International Language Support28
- IP Upsell28
- Ipv6 Device Management29
- Link Aggregation Control Protocol (LACP)29
- Logout Pop-Up Window29
- MAC Filtering29
- Multi-Level Administration Support29
- Multi-WAN Interface Management29
- NTP Support30
- Paypal30
- Portal Page Redirect30
- RADIUS-Driven Auto Configuration30
- RADIUS Client30
- RADIUS Proxy31
- Realm-Based Routing31
- Remember Me and RADIUS Re-Authentication31
- Secure Management31
- Secure Socket Layer (SSL)32
- Secure XML API32
- Session Rate Limiting (SRL)32
- Session Termination Redirect33
- Smart Client Support33
- SNMP Nomadix Private MIB33
- Static Port Mapping33
- Tri-Mode Authentication33
- URL Filtering33
- Walled Garden34
- Web Management Interface34
- Weighted Fair Queueing34
Optional NSE Modules35
- Load Balancing35
- Hospitality Module35
- High Availability Module35
Network Architecture (Sample)36
Multiple Unit Clustering37
- Identifying the Resident Gateway in a Cluster Environment37
Load Balancing and Link Failover39
- Definitions and Concepts39
- User-Based ISP Selection Versus Random ISP Selection39
- Traffic Balancing and Weighting40
- Load Balancing Across Multiple Low Speed Links41
- Failover to Standby ISP Link41
- Access Gateway41
- Separate Guest HSIA and Admin ISP Links, with Failover between each ISP Link42
- Guest HSIA Failover Only, to Admin Network43
- Sharing Guest HSIA Network and Hotel Admin Network Among Multiple ISP Links43
- Load Balancing with Users Connected to a Preferred ISP Link44
Online Help (Webhelp)45
Notes, Cautions, and Warnings46
Installing the Access Gateway47
Installation Workflow48
Powering up the System49
User Manual and Documentation50
Start here51
- LCD Messages51
Configuration52
- Step 1A: Static WAN IP Configuration52
- Step 1B: DHCP Client Configuration53
- Step 1C: Pppoe Dynamic IP Client Configuration54
- Step 1D: Pppoe Static IP Client Configuration56
- Step 2: Entering Your Location Information56
- Step 3: Retrieving Your License Key56
- Step 4: Configuring the System57
- Step 5: Configuring AG DHCP Server Settings57
The Management Interfaces (CLI and Web)59
- Making Menu Selections and Inputting Data with the CLI59
- Menu Organization (Web Management Interface)59
- Inputting Data - Maximum Character Lengths60
- Online Documentation and Help61
Establishing the Start up Configuration62
- Assigning Login User Names and Passwords62
- Setting the SNMP Parameters (Optional)63
- Configuring the WAN Interface64
- Enabling the Logging Options (Recommended)65
- Logging out and Powering down the System67
- Connecting the Access Gateway to the Customer's Network67
Establishing the Basic Configuration for Subscribers68
- Setting the DHCP Options68
- DHCP Options from RFC 213269
- DHCP Dynamic Enable and Disable71
- Setting the DNS Options71
Archiving Your Configuration Settings73
Installing the Nomadix Private MIB74
- Obtaining the Management Information Base (MIB) File74
- Configuring the Management Information Base74
System Administration75
Choosing a Remote Connection76
- Using the Web Management Interface (WMI)76
- Using an SNMP Manager77
- Using a Telnet Client77
Logging in78
About Your Product License79
Configuration Menu80
- Defining the AAA Services {AAA80
- Establishing Secure Administration {Access Control87
- Defining Automatic Configuration Settings {Auto Configuration90
- Setting up Bandwidth Management {Bandwidth Management92
- Group Bandwidth Limit Policy93
- Group Bandwidth Limit Policy - Operation93
- Group Bandwidth Limit Policy - Current Table94
- Establishing Billing Records "Mirroring" {Bill Record Mirroring94
- Class-Based Queueing96
- Clustering {Clustering98
- Configuring Destination HTTP Redirection {Destination HTTP Redirection98
- Managing the DHCP Service Options {DHCP100
- Managing the DNS Options {DNS103
- Enabling DNSSEC Support104
- Managing the Dynamic DNS Options {Dynamic DNS104
- Ethernet Ports/Wan105
- Ipv6 Device Setup106
- Link Aggregation108
- Enabling Fast Forwarding110
- Setting the Home Page Redirection Options {Home Page Redirect111
- Enabling Intelligent Address Translation (Inat™)111
- Interface Monitoring113
- Defining Ipsec Tunnel Settings {Ipsec114
- Managing Ipsec Tunnel Peers114
- Managing Ipsec Security Policies116
Load Balancing119
- Establishing Your Location {Location119
- Managing the Log Options {Logging120
- Access Gateway120
- Enabling MAC Authentication {MAC Authentication124
- Assigning Passthrough Addresses {Passthrough Addresses124
- Assigning a PMS Service {PMS125
- Setting up Port Locations {Port-Location130
- Setting up Quality of Service {Qos134
- Defining the RADIUS Client Settings {RADIUS Client136
- Defining the RADIUS Proxy Settings {RADIUS Proxy140
- Defining the Realm-Based Routing Settings {Realm-Based Routing142
- Managing SMTP Redirection {SMTP147
- Managing the SNMP Communities {SNMP148
- Enabling Dynamic Multiple Subnet Support (Subnets)149
- Displaying Your Configuration Settings {Summary149
- Setting the System Date and Time {Time150
- Setting up Traffic Descriptors {Traffic Descriptors151
- Setting up URL Filtering {URL Filtering152
- Selecting User Agent Filtering Settings153
- Zone Migration154
Network Info Menu156
- Displaying ARP Table Entries {ARP156
- Displaying DAT Sessions {DAT156
- Displaying the Host Table {Hosts156
- Displaying ICMP Statistics {ICMP157
- Displaying the Network Interfaces {Interfaces157
- Displaying the IP Statistics {IP158
- Viewing Ipsec Tunnel Status {Ipsec159
- Viewing NAT IP Address Usage {NAT IP Usage159
- Displaying the Routing Tables {Routing159
- Displaying the Active IP Connections {Sockets160
- Displaying the Static Port Mapping Table {Static Port-Mapping160
- Displaying TCP Statistics {TCP161
- Displaying UDP Statistics {UDP162
Port-Location Menu163
- Adding and Updating Port-Location Assignments {Add163
- Exporting Port-Location Assignments {Export165
- Finding Port-Location Assignments by Description {Find by Description166
- Finding Port-Location Assignments by Location {Find by Location166
- Finding Port-Location Assignments by Port {Find by Port167
- Importing Port-Location Assignments {Import168
- Displaying the Port-Location Mappings {List169
- Deleting Port-Location Assignments169
- Enabling Facebook Login for a Port Location169
- Subscriber Intra-Port Communication170
Subscriber Administration Menu172
- Adding Subscriber Profiles {Add172
- Displaying Current Subscriber Connections {Current176
- Deleting Subscriber Profiles by MAC Address {Delete by MAC177
- Deleting Subscriber Profiles by User Name {Delete by User177
- Displaying the Currently Allocated DHCP Leases {DHCP Leases177
- Deleting All Expired Subscriber Profiles {Expired178
- Finding Subscriber Profiles by MAC Address {Find by MAC178
- Finding Subscriber Profiles by User Name {Find by User179
- Listing Subscriber Profiles {List Profiles179
- Viewing RADIUS Proxy Accounting Logs {RADIUS Session History180
- Displaying Current Profiles and Connections {Statistics181
Subscriber Interface Menu182
- Defining the Billing Options {Billing Options182
- Setting up the Information and Control Console {ICC Setup187
- Defining Languages {Language Support191
- Enable Serving of Local Web Pages {Local Web Server193
- Defining the Subscriber's Login UI {Login UI195
- Defining the Post Session User Interface (Post Session UI)198
- Defining Subscriber UI Buttons {Subscriber Buttons200
- Defining Subscriber UI Labels {Subscriber Labels200
- Defining Subscriber Error Messages {Subscriber Errors201
- Defining Subscriber Messages {Subscriber Messages202
System Menu204
- Adding and Deleting ARP Table Entries204
- Configurable Gateway ARP Refresh Interval204
- Enabling the Bridge Mode Option {Bridge Mode205
- Exporting Configuration Settings to the Archive File {Export206
- Importing the Factory Defaults {Factory207
- Defining the Fail over Options {Fail over207
- Viewing the History Log {History208
- Establishing ICMP Blocking Parameters {ICMP208
- Importing Configuration Settings from the Archive File {Import209
- Establishing Login Access Levels {Login210
- Remote RADIUS Testing211
- Defining the MAC Filtering Options {MAC Filtering212
- Access Gateway212
- Utilizing Packet Capturing {Packet Capture213
- Rebooting the System {Reboot214
- Routing Tables {Routing214
- Establishing Session Rate Limiting {Session Limit216
- Adding/Deleting Static Ports {Static Port-Mapping216
- Updating the Access Gateway Firmware {Upgrade218
The Subscriber Interface219
Authorization and Billing220
- The AAA Structure220
- Process Flow (AAA)223
- Internal and External Web Servers223
- Language Support224
- Home Page Redirection224
Subscriber Management225
- Subscriber Management Models225
- Configuring the Subscriber Management Models225
Information and Control Console (ICC)227
- ICC Pop-Up Window227
- Logout Console227
Quick Reference Guide228
Web Management Interface (WMI) Menus229
- Configuration Menu Items229
- Network Info Menu Items231
- Port-Location Menu Items232
- Subscriber Administration Menu Items233
- Subscriber Interface Menu Items233
- System Menu Items234
Alphabetical Listing of Menu Items (WMI)235
Default (Factory) Configuration Settings238
Product Specifications240
Sample AAA Log252
- Message Definitions (AAA Log)252
Sample SYSLOG Report253
Sample History Log254
Keyboard Shortcuts255
Hyperterminal Settings256
RADIUS Attributes257
- Authentication-Request257
- Authentication-Reply (Accept)258
- Accounting-Request258
- Selected Detailed Descriptions259
- Nomadix Vendor-Specific RADIUS Attributes260
Setting up the SSL Feature263
- Prerequisites263
- Obtain a Private Key File (Cakey.pem)263
- Installing Cygwin and Openssl on a PC263
- Private Key Generation266
- Create a Certificate Signing Request (CSR) File268
- Create a Public Key File (Server.pem)269
- Setting up Access Gateway for SSL Secure Login271
- Changing Settings in the WMI271
Mirroring Billing Records272
- Sending Billing Records272
- XML Interface272
Troubleshooting275
General Hints and Tips276
Management Interface Error Messages277
Common Problems278
Appendix A: Technical Support279
Contact Information280
Appendix B: Glossary of Terms281

Nomadix AG2500 - Contact Information

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