Polycom CX5500 Administrator's Guide

Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0
Polycom, Inc. 215
The phone displays a Config file error message for 5-seconds after it boots up (see the following figure)
Pre-UC Software 3.3.0 configuration files are being used with UC Software 3.3.0. Specifically, the following
parameters are in the configuration files:
 one.chord.ringer.x.freq.1
 se.pat.callProg.x.name
 ind.anim.IP_500.x.frame.x. duration
 ind.pattern.1.step.x.state
 feature.2.name
 feature.9.name
Also the configuration files contain:
 more than 100 “unknown” parameters
 more than 100 “out-of-range” parameters
 more than 100 “invalid” parameters
Correct the configuration files, remove the invalid parameters, and restart the phone.
When you are upgrading phone software using the Web Configuration Utility, the phone is unable to
connect to the Polycom Hosted Server.
Occasionally, the phone is unable to connect to the Polycom Hosted Server because:
 The Polycom Hosted Server is temporarily unavailable.
 There isn’t any software upgrade information for the phone to receive.
 The network configuration is preventing the phone from connecting to the Polycom Hosted Server.
Note: UC Software 4.0.0 does not support internet access for software upgrades through a Web proxy.
To troubleshoot the issue:
 Try upgrading your phone later.
 Verify that new software is available for your phone. To check, see the Polycom UC Software/Polycom SIP
Software Release Matrix.
 Verify that your network’s configuration will allow the phone to connect to http://downloads.polycom.com.
If the issue persists, try manually upgrading your phone’s software. To upgrade phone software using this method,
see Set Up the Provisioning Server.

Polycom CX5500 Specifications

General

Field of View	360 degrees
Camera Resolution	1920 x 1080
Microphone Range	12 feet (3.6 meters)
Connectivity	USB
Audio Bandwidth	160 Hz to 22 kHz
Speaker	Built-in speaker
Compatibility	Microsoft Lync, Microsoft Skype for Business