Polycom G7500 Administrator's Guide

Troubleshooting
Topics:
▪ Checking System Status
▪ Paired IP Peripheral Device is Disconnected
▪ View Call Statistics
▪ LED Status Indicators for the System LAN Ports
▪ Check Provisioning Results
• Logs
▪ Audio Tests
▪ Fix Polycom Acoustic Fence Issues
▪ Issues When the System is Sleeping or Waking
▪ Test the Call Experience
▪ Test Connection with Another System
▪ Run a Trace Route
▪ LDAP Directory Server Ignores the Minimum TLS Version Setting
▪ Checking the Web Proxy Configuration
Refer to the following topics to help you diagnose and fix issues with your G7500 system.
Checking System Status
You can verify the status of your G7500 system in the local and system web interfaces. Status information
also include details about connected peripheral devices and system services.
The system displays statuses using three colors:
▪ Green indicates the device or service is working or registered
▪ Red indicates an alert
▪ Gray indicates the device or service is unavailable or unregistered
Some statuses are available only after you connect the corresponding device, such as a camera, to the
system.
Check Status in the Local Interface
Verify your G7500 system status in the local interface.
Procedure
1. Do one of the following:
▪ In a call: Menu > More > Settings > Status.
▪ Out of a call: Menu > Settings > Status.
Polycom, Inc. 110

Polycom G7500 Specifications

General

Bluetooth	Bluetooth 5.0
Power Supply	100-240V AC, 50/60 Hz
Audio Features	NoiseBlockAI, Acoustic Fence
Content Sharing	Yes, wired and wireless
Camera	Polycom EagleEye IV or EagleEye Cube
Microphone	Integrated beamforming microphone array
Connectivity	HDMI, USB, Bluetooth, Wi-Fi
Video Standards and Protocols	H.264 AVC, H.265
Video Input	HDMI
Video Output	HDMI
Audio Standards	G.711, G.722, G.722.1, G.729
Audio Input	HDMI
Audio Output	HDMI
Network Protocols	IPv4, IPv6
Wireless	Wi-Fi 802.11a/b/g/n/ac
Ethernet	10/100/1000 Mbps
Resolution	3840 x 2160
Display	External display required
Compatibility	Microsoft Teams, Zoom
Video Resolution	Up to 4K
Operating System	Polycom RealPresence