Setting Description
Transfer Frequency Specifies when the system transfers logs:
• Manual—The transfer starts when you select
the Start button, which is visible only in the
local interface. If the log fills before you transfer,
new events overwrite the oldest events.
• Auto at Threshold—The transfer starts
automatically when the system reaches the
Percent Filled Threshold.
Configure Log Level
You can determine how much detail you want in your G7500 system logs.
Procedure
1. In the system web interface, go to Diagnostics > Logs.
2. Go to System Log Settings.
3. Configure the following settings and select Save.
Setting Description
Log Level Sets the minimum log level of messages stored in
the system’s flash memory.
DEBUG logs all messages, while WARNING logs
the fewest number of messages.
Polycom recommends that you use the default
value DEBUG.
When you enable Enable Remote Logging, the
log level is the same for both remote and local
logging.
Enable H.323 Trace Logs additional H.323 connectivity information.
Enable SIP Trace Logs additional SIP connectivity information.
Download Logs
You can retrieve the logs associated with your G7500 system and some of its peripheral devices.
Procedure
1. In the system web interface, go to Diagnostics > Logs.
2. Select Download System Logs.
The log package, which includes call detail record (CDR) information, downloads as a .tgz file.
The date and time of the log entries display in GMT.
Troubleshooting
Polycom, Inc. 115
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