6 Service and return process
6.1 Service
By Phone
PA's well-educated service staff is available to answer your tech-
nical questions. Due to the close co-operation with our customers,
our engineers can solve problems often immediately by phone.
If on-site support is necessary, our service staff will diagnose the
problem and will prepare our field service engineer beforehand.
This is to make on-site service as much effective as possible.
By Remote Control Software
Every PA CNC is equipped with an Ethernet interface. If you have
a network on-site, you only have to integrate the CNC system to
your network for world-wide-web access.
Power Automation provides a remote control software which allows
our service staff to log into your CNC. This provides all the informa-
tion available on the machine. They can check all the data like the
PLC program, machine parameters, or the NC programs directly
on the real system under real conditions. This is the fastest and
most cost-effective way to solve problems.
On-Site
If necessary our service engineers will visit you to help you solve
your problems on-site. Our engineers are trained continuously to
be always up to date. Thereby you always can expect the best
support.
Due to our service centers worldwide, our service staff can be on
site normally within 24 hours at the latest.
Service At Power Automation
PA 8000 PAMIO
Service and return process
12.01.2017 | 129
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