IP-Fax Troubleshooting 
D545 48  SM 
Cannot send by Alias Fax number. 
 
Check Point  Action 
1  LAN cable connected?  Check the LAN cable connection. 
2  Number of specified Alias fax correct? 
Confirm the Alias of the remote fax. 
Error Code: 13-14 
3 Firewall/NAT installed? 
Cannot breach the firewall. Send by 
using another method (Fax, Internet 
Fax) 
4  Transmission sent manually?  Manual sending not supported. 
5  Gatekeeper installed correctly?  Contact the network administrator. 
6  Gatekeeper power switched on?  Contact the network administrator. 
7 
IP address/host name of Gatekeeper 
correct? 
Check the IP address/host name. 
8 
DNS server registered when Gatekeeper 
host name specified? 
Contact the network administrator. 
9  Enable H.323 SW is set to on? 
Check the settings. 
See User Parameter SW 34 Bit 0 
10  IP address of local fax registered?  Register the IP address of the local fax.
11  Alias number of local fax registered? 
Register the Alias number of the local 
fax. 
12  Remote fax registered in Gatekeeper?  Contact the network administrator. 
13  Remote fax a T.38 terminal? 
Check whether the remote fax is a T38 
terminal. 
14  Remote fax switched off or busy?  Contact the network administrator.