Copier Installation 
D086/D087 2-18  SM 
SP5816-208 Error Codes 
 
Cause  Code  Meaning  Solution/ Workaround 
Operation Error, 
Incorrect Setting 
-12002 
Inquiry, registration attempted 
without acquiring Request No. 
Obtain a Request Number 
before attempting the 
Inquiry or Registration. 
-12003  Attempted registration without 
execution of a confirmation and 
no previous registration. 
Perform Confirmation 
before attempting the 
Registration. 
-12004  Attempted setting with illegal 
entries for certification and ID2.
Check ID2 of the 
mainframe. 
-12005  @Remote communication is 
prohibited. The device has an 
Embedded RC gate-related 
problem. 
Make sure that "Remote 
Service" in User Tools is 
set to "Do not prohibit". 
-12006  A confirmation request was 
made after the confirmation 
had been already completed. 
Execute registration. 
Operation Error, 
Incorrect Setting 
-12007  The request number used at 
registration was different from 
the one used at confirmation. 
Check Request No. 
-12008  Update certification failed 
because mainframe was in 
use. 
Check the mainframe 
condition. If the mainframe 
is in use, try again later. 
-12009 
ID2 mismatch between an 
individual certification and 
NVRAM 
Write a common 
certification, and then 
execute the confirmation 
request to the @Remote 
Center. 
-12010 
Certification area is not 
initialized. 
Write a common 
certification after initializing 
the certification area, and 
then execute the