Problem Cause Solution
Optional components
connected to the machine
are not recognized.
Bidirectional communication
is not working.
Set up optional devices on the
Properties of the printer. For details
about how to set up optional devices,
see the printer driver Help.
Combined printing, booklet
printing, or Auto Reduce/
Enlarge printing does not
work as expected.
The correct application or
printer driver settings are not
configured.
Make sure the application's paper size
and orientation settings match those of
the printer driver. If a different paper
size and orientation are set, select the
same size and orientation.
A print instruction was issued
from the computer, but
printing did not start.
User Authentication may
have been set.
For details about user authentication,
see "User Code Authentication",
Security Guide.
PDF files cannot print or PDF
direct printing cannot be
performed.
PDF files are password-
protected.
To print password-protected PDF files,
enter the password in the [PDF Menu]
or on Web Image Monitor. For details
about printing PDF files, see "PDF
Menu", Preparation, or Web Image
Monitor Help.
PDF files cannot print or PDF
direct printing cannot be
performed.
PDF files cannot print if they
are print-disabled in PDF file
security setting.
Change the PDF file security setting.
PDF direct print produces
garbled characters.
Fonts were not embedded. Embed fonts in the PDF file you want to
print, and then print.
Printing did not start even
though the specified print
time passed.
[Jobs Not Printed As Machn.
Was Off] was set to [Do not
Print] in [Printer Features],
but when the specified print
time arrived, the power was
turned off.
Set [Jobs Not Printed As Machn. Was
Off] to [Print When Machine On] in
[Printer Features].
Printing did not start even
though the specified print
time passed.
The time set on the machine
or computer is incorrect.
Set the correct time on the machine or
computer.
If the problem cannot be resolved, contact your service representative.
Troubleshooting When You Use the Printer Function
489
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