When the TWAIN driver cannot be started
Problem Cause Solution
The Scanner Properties
dialog box cannot be
displayed.
Advanced encryption has
been specified in the
extended security setting.
For details about the extended security
setting, see "Specifying the Extended
Security Functions", Security Guide.
When e-mails are not sent as expected
Problem Cause Solution
The original file cannot be
restored because a split e-
mail cannot be recovered at
the destination.
The file size exceeds the
maximum e-mail size
specified in [Max. Email
Size]. Because [Yes (per
Max. Size)] is specified for
[Divide & Send Email], the
file is divided halfway down
the page and sent.
Specify [Yes (per Page)] for [Divide &
Send Email] in [Scanner Features]. The
file is divided per page and sent.
To send an e-mail without splitting it,
perform the following:
• Specify a resolution so that the file
size does not exceed the
maximum size set in [Max. Email
Size].
• Specify a larger value for [Max.
Email Size] in [Scanner Features].
Make sure the larger maximum e-
mail size does not exceed the
allowable size range set on the
SMTP server.
• Specify [No] for [Divide & Send
Email] in [Scanner Features].
For details about these settings, see
"Send Settings", Preparation.
Troubleshooting When You Use the Scanner Function
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