When S/MIME cannot be used
Problem Cause Solution
If several destinations are
selected for a broadcasting
sequence, data is sent over
twice.
Encrypted e-mails are sent to
the destinations for which S/
MIME authentication is set,
and plain text e-mails are
sent to the destinations for
which S/MIME
authentication is not set.
Make sure S/MIME-authentication
destinations are separated from plain
text destinations.
To encrypt e-mails, a user certificate
must be installed in Address Book.
For details about destination settings,
see "Configuring S/MIME", Security
Guide.
To put a signature on an e-
mail using S/MIME, an e-
mail address for "Sender" is
not set for "From".
When S/MIME is applied,
the administrator appears in
the "From" field, and the
sender appears in the
"Reply-to" field.
For details about applying S/MIME,
see "Configuring S/MIME", Security
Guide.
• The size of S/MIME e-mails is larger than that of e-mails without using S/MIME.
When you cannot send scan files using WSD
Problem Cause Solution
The WSD scanner function
cannot be used.
Scan Profile is not set on the
client computer.
Set Scan Profile. For details about how
to specify Scan Profile, see "Creating a
new scan profile", Basic Operations.
The WSD scanner function
cannot be used.
The [Take no action] setting
has been selected on the
client computer, forcing the
client computer to remain
inactive when it receives
scan data.
Open scanner Properties, click the
[Events] tab, and then select [Start this
program] when the computer receives
scan data. For details, see your
operating system's Help.
11. Troubleshooting
492
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