Error Code Solution
1XXX11 An original has been jammed inside the ADF while sending a
fax in Immediate Transmission mode.
• Remove jammed originals, and then place them again.
See page 417 "Paper Feed Problems".
• Check the originals are suitable for scanning. See
page 89 "Placing Originals".
1XXX21 The line could not be connected correctly.
• Check if the telephone line is properly connected to the
machine.
• Disconnect the telephone line cord from the machine,
and connect the cord to a telephone. Check if you can
make calls using the telephone. If you cannot make calls
this way, contact your telephone company.
• If the problem persists, contact your sales or service
representative.
1XXX22 to 1XXX23 Dial fails when trying to send faxes.
• Check if that the fax number you dialed is correct.
• Check if that the destination is a fax machine.
• Check if that the line is not busy.
• You may need to insert a pause between dial digits. Press
[Redial] after, for example, the area code.
• Check if [PSTN / PBX] under [Administrator Tools] has
been specified properly for your connection method to
the telephone network. See page 271 "Administrator
Tools Settings (When Using the Touch Panel Model)".
1XXX32 to 1XXX84 An error occurred while sending a fax.
• Check if the telephone line is properly connected to the
machine.
• Disconnect the telephone line cord from the machine,
and connect the cord to a telephone. Check if you can
make calls using the telephone. If you cannot make calls
this way, contact your telephone company.
• If the problem persists, contact your sales or service
representative.
Fax Problems (When Using the Touch Panel Model)
437
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