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Chapter 7 What to Do If
7-6 The Print Heads Stopped Moving
If the print-head carriage stops over the platen, take ac-
tion immediately to prevent the heads from drying out.
What to Do First
Switch the sub power off, then back on again. (If the media
is jammed, then also remove the media.) If the print-head
carriage move to the standby position (the right side of the
main unit), it means the operation has ended successfully.
If the print-head carriage did not move, try switching off
the main power, then again switching on the main power,
followed by the sub power.
If the Heads Still Do Not Move
If the heads still do not move, carry out the following emer-
gency response measure, then contact your authorized
Roland DG Corp. dealer or Roland DG Corp. service cen-
ter.
1. Switch off the main power.
2. Open the front cover.
3. Gently move the print heads by hand as far as the standby
position.
4. Insert the head-unit tool into the hole at the bottom of
the machine and turn gently. The cap unit rises.
5. Make the guides at the edges of the print heads line up
with the guides at the edges of the cap unit. Turn the
tool further to bring the cap unit near the heads.
6. When the heads make contact with the cap unit, turn
the tool one or two turns more.
Make sure the print heads are capped tightly.
Head-unit tool
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