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Chapter 7 What to Do If
7-8 If an Error Message Appears
This describes the error messages that may appear on
the machine's display, and how to take action to remedy
the problem. If the action described here does not cor-
rect the problem, or if an error message not described
here appears, contact your authorized Roland DG Corp.
dealer.
[ALIGN POINT POSITION INVALID]
An attempt was made to set an align point at a loca-
tion where the setting cannot be made.
No align point can be set when the angle of the base point
and the align point is too large.
Reload the media correctly, so that the angle is minimized,
then set the base point and the align point again to match
the crop marks.
☞ P. 51, "Performing Cutting with Automatic Crop-mark
Detection"
[OPTION-DRYER IS NOT CONNECTED]
When the drying-heater unit is not connected to the printer,
[OPTION DRYER] is set to "ENABLE." Switch the sub power
and main power off, and then connect the drying-heater
unit to the printer.
[CAN'T PRINT CROP CONTINUE?]
The size of the data including the crop marks is larger
than the printing or cutting area of the loaded me-
dia.
To continue performing output without correcting this, press
. At this time, the portion extending beyond the
printing or cutting area and the crop marks are not printed.
To stop output, stop sending data from the computer, then
raise the loading lever. Make the printing or cutting area
wider, such as by replacing the media with a larger piece of
media or by changing the positions of the pinch rollers,
then send the data again.
The size of the data being output is too small.
Make the scanning-direction size of the data at least 65
mm (2-9/16 in).
To continue performing output without correcting this, press
. At this time, the data is output without printing
the crop marks. To stop output, stop sending data from the
computer, then hold down
for one second or
longer. Change the size of the data, then send the data
again. There is no limitation in the size of the data in the
media-feed direction.
[CARRIAGES ARE SEPARATED]
The cutting carriage and the printing carriage were
improperly disconnected.
A problem such as a media jam occurred, impeding cor-
rect operation. Operation cannot be continued. Switch the
sub power off, then back on.
[CROPMARK ERROR NOT FOUND]
Automatic detection of crop marks could not be ac-
complished.
Load the media at the correct position and perform detec-
tion of crop marks again. Depending on the media, it may
not be possible to detect crop marks automatically. If re-
peating automatic crop-mark detection results in an error
again, then perform manual crop-mark detection.
☞ P. 52, "Aligning Manually and Cutting"
[DATA ERROR CANCELING...]
Output was stopped because a problem was found
in the data received.
Operation cannot be continued. Check whether the data
contains errors. Also, check for a problem with the connec-
tor cable or the computer, and redo the operation from the
step of loading the media.
[HEAD HEIGHT ERROR]
The height-adjustment lever for the print heads was
operated improperly.
Operation cannot be continued. Switch the sub power off,
then back on. To change the head height, use the [HEAD
HEIGHT] menu.
☞ P. 85, "Adjusting Head Height to Match Media Thick-
ness"
[HEATING TIMEOUT CONTINUE?]
The preheater or print heater did not reach the pre-
set temperature.
This occurs because the temperature of the location where
the machine is installed is too low. We recommend raising
the temperature. To quit printing, hold down
for
one second or longer. To continue waiting for the tempera-
ture to rise, press
. To start printing immediately,
press
.
[PINCHROLL ERROR INVALID RIGHT POS]
The right pinch roller is positioned at a location
where it does not pinch the media.
Raise the loading lever and move the right pinch roller to
the correct location.
☞ P. 30, "Loading and Cutting Off Media"
[PINCHROLL ERROR INVALID LEFT POS]
The left pinch roller is positioned at a location where
it does not pinch the media.
Raise the loading lever and move the left pinch roller to the
correct location.
☞ P. 30, "Loading and Cutting Off Media"
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