SAMSUNG Programming
DCS-816 February, 1999
MMC 607 (Page 1 of 2)
MMC: 607 UCD OPTIONS
DESCRIPTION:
Allows the UCD group assigned in MMC 601 to have more specific values for
several attributes. If UCD GROUP has not been programmed in the system, you
may be presented with a warning and not allowed to enter this MMC.
NOTE: Can be made UCD group no. 507~509.
OPTION
DIAL 0 FIRST MSG on AA card when all agents are unable to answer calls.
DIAL 1 SECOND MSG on AA card when all agents are unable to answer calls.
DIAL 2 EXIT CODE – routes the queued call to the Final Destination assigned
in this MMC.
DIAL 3 RETRY COUNT – SECOND MSG will be cycled with MOH till this
counter is reached.
DIAL 4 FINAL DESTINATION – if the call is not answered by the time RETRY
COUNT is reached, it will be routed over this destination. If you press
the 19
th
programmable button on a 24B keyset you can enter an AA
Plan number.
DIAL 5 RING NEXT TIME – specifies how long ringing at an agent will last.
After this time, ringing stops, the agent is logged–out from the group
and ringing starts at the next idle agent.
DIAL 6 UCD RECALL TIME – determines length of MOH between MSGs. This
is disabled if set to zero.
DIAL 7 MOH SOURCE – specifies MOH source to be presented to the caller.
DIAL 8 WRAP–UP TIME – no calls are presented during this time.
DIAL 9 AUTO LOGOUT – when no answer, logout automatically and transfer
next member.
RANGE
FIRST MSG: 01 – 64
SECOND MSG: 01 – 64
EXIT CODE: NONE, 0–9, *, #
RETRY COUNT: 00 – 99
FINAL DEST: NONE, STATION, STATION GRP, AA PLAN NO(01-12)
RING NEXT TIME: 00 – 99 sec
UCD RECALL TIME: 00 – 99 sec
MOH SOURCE: TONE, NONE, 371.
WRAP–UP TIME: 000 – 250 sec
AUTO LOGOUT: YES/NO
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