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23.00 Troubleshooting
23.00 Troubleshooting
• If your unit fails to recognize a map
card: Switch off the unit and remove the
card. Switch the unit on again and re-insert
the card. Also be sure to check you are on
the latest version of software (download
available from our website).
• If your screen ickers: Wait 10 minutes
or so and it should stop. Some ickering is
normal and happens when using a strong
power source such as when using the
supplied AA Lithium Energizers (the most
powerful AA batteries on the market).
• If water gets under the screen cover:
Remove the cover and gently wipe away the
moisture with a soft cloth. Any direct hand
pressure may mark the inner screen. (Refer
to section 2.06 for more tips on how to care
for your unit).
• 'Snail trail' is not displaying: Make sure
you have a GPS lock and the trip log is
recording (TRIP LOG > Start). Check the
snail trail is on by going to GPS MAP >
POSITION INFO via center press > Turn
Trail On (section 10.00). Here you can also
adjust the size of the dots.
• Software has been upgraded but is
still showing old version: Ensure that
Hibernate Timeout is turned off (MAIN
MENU > Settings > Advanced Power Control
> Hibernate Timeout). Press the Power
Off button and select Yes to switch the unit
off. Switch the unit back on and check the
software has been installed by going to
MAIN MENU > Settings > About.
• Unit is slow/freezing: Make sure you have
the latest version of the software (download
available from our website). It is a good idea
to reset the trip log, section 6.03 (TRIP LOG
> Menu > Reset All) as it uses up memory
on your unit (section 7.10). Make sure you
back up any data beforehand. You can also
reset all the settings to the factory default
(MAIN MENU > Settings > Default > Yes).
• For further assistance or additional queries
please contact our technical department on
+44 (0)845 873 0101. Please also check our
FAQs on satmap.com.
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