SharkRF openSPOT3 - Page 120

Theservermaybecurrentlyoffline,ortheremaybeaconnectionissuebetweenyouropenSPOT3andthe
server.Youcantryusinganotherserver,orenabletheOverrideDHCPDNSserverssetting.
Alsocheckiftheserverpasswordissetcorrectly(incasethere'saserverpassword),andthatyourconnector
settingsarevalid(example:ifthere'sacallsignsetting,makesureyourcallsignisvalid,ifthere'saDMR/CCS7or
NXDN®IDsetting,makesureyourIDisvalidforyourcallsign).
IfyouwanttoconnecttotheBrandMeisternetwork,andtheopenSPOT3won'tconnecttoanyBrandMeister
server,thenmakesureyouusethehotspotsecuritypasswordyou'vesetonyourBrandMeisterSelfCarepage.If
hotspotsecurityisturnedoffonyourBrandMeisterSelfCarepage,thenyouhavetousethedefaultserver
password,whichispassw0rd.TheUKserverusesthedefaultpasswordpassw1rd.
Therearedropoutsinincomingcalls,voiceisstuttering
Makesureyouuseaservernearesttoyourlocationtoavoidnetworkdropoutsandhighlatency.Pleasekeepin
mind,thatpacketlossandhighlatencycanoccurinVoIP(VoiceoverIP)streamsevenifyouhaveareallyhigh
qualitynetworkconnection.
CheckthedejitterqueuegraphontheStatuspageforinvalidseqnumerrors.TheseindicatethattheopenSPOT3
doesnotreceiveallnetworkpacketssotherearemissingpartsfromtheincomingcall'sstream.
Iftherearenoinvalidseqnumerrors,butthedejitterqueuegraphshowsthatthequeuegetsemptyduringacall,
thenyoucantryincreasingthedejitterqueuelengthattheNetworksettingssection.
TrytosetanotherWi-FichannelinyourWi-Finetwork(seethenexttroubleshootingentryformoreinfo).The
currentlyusedonemaybeovercrowded,whichyoumaynotnoticeduringwebbrowsing,asthewebusesa
protocolwhichresendmissingdataframes,butthiscan'tbedoneinrealtimeVoIPstreamssothepacketloss
issuebecomesinstantlynoticable.
Wi-Fidisconnects(bluestatusLED)orinternetconnectionerrors(red/blue
statusLED)
TrytosetanotherWi-FichannelinyourWi-Finetwork.Thecurrentlyusedonemaybeovercrowded.Itis
advisabletouseWi-Fichannels1,6or11.Donotusetheothersastheyonlycausemoreinterference.Alsotry
placingtheopenSPOT3closertoyourWi-Firouter/accesspoint.
Colorcodemismatchwarningsonthewebinterface
Makesurethecolorcodeprogrammedforyourradio'scurrentchannelismatchingtheopenSPOT3'scolorcode.If
theymatch,thenprobablythere'sanoffsetbetweentheradio'sTXfrequencyandtheopenSPOT3'sRX
frequency.PleasetrytouseAutoCal,ormanuallyenterdifferentfrequenciesin+-100HzstepsattheRXoffset
ontheModempage.
Thedevicedoesnotupgradethefirmware
NotethatyouhavetoplugtheopenSPOT3intoaUSBpowersupply,otherwisethebootloadercan'tstartandthe
firmwarewillnotbeupgraded.Thisalsoappliestoovernightautomaticfirmwareupgrades.
Thedevicecan'tcheckfirmwareupgrades,itshowsretrying
MakesuretheNTP,HTTPandHTTPSoutgoingtrafficisnotdisabledinyourrouter'sfirewall.Youcanalsotry
turningtheUseDHCPserverifavailableoptionoff.
Upgradedownloadsareslow
Troubleshooting
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