SharkRF openSPOT3 - Resolving Device and Firmware Problems

Downloadingupgradesisalowprioritytasksoitwon'tinterferewithnormaloperationandalsothedevicewon't
consumemuchpowerduringthedownload.
Thedevicedoesnotturnon
Ifpressingandholdingthepowerbuttonfor1-2secondsdoesnotturnonthedevice,thenpressandholdthe
powerbuttonforatleast7secondstodoahardreboot.
IfthepowerLEDisblinking3times,thenthedevicesturnsimmediatelyturnsoff,thenthebatteryisoverheated,
andit'sprotectionisactive.Avoidexposingthedevicetodirectsunlightandwaitafewminutessothebattery
cancooldown.
IfthereisnoLEDactivityatall,thenthebatterymaybecompletelydepleted.ConnecttheopenSPOT3toaUSB
powersupplyandleaveitforatleast30minutes,thenturnthedeviceonwiththepowerbutton.Ifitstilldoes
notpoweron,holdthepowerbuttonforatleast7secondstoperformahardreboot.
Ifitstilldoesnotpoweron,andboththepowerandstatusLEDsaredark,thenprobablytheopenSPOT3hada
poweroutageduringafirmwareupgrade.ConnecttheopenSPOT3toaUSBpowersupply,andpressboth
buttonsatthesametimefor10seconds,thenreleasethemandtheupgradeprocesswillcontinue.IfbothLEDs
arestilldarkandthere'snowaytogetthemlightup,orthestatusLEDstaysyellowandthefirmwareupgrade
processdoesnotresume,contactusatinfo@sharkrf.com.
DMRIDisnotinthedatabasewarningsonthewebinterface
AvalidDMRIDisonlyrequiredbythenetwork/serveryouuse.TheopenSPOT3onlydisplaysawarningabout
thatanddoesnotcareifyourIDisvalidornot.WeupdatetheDMRIDdatabaseweekly,usuallyonMondays.
WaitforthenextupdateandyourDMRIDwillbethere.
Batteryischargedto100%andshows(ex.)92%whenunplugged
Thebatteryisstillchargingwhenitisshowing100%.Chargeiscompletedwhenthebatterystatusontheweb
interfaceis"chargedone",andthepowerLEDissteadygreen.Makesurethedeviceispluggedinuntilthe
chargeiscompletelydone.
Batterystatusdisplaysslowcharging
SlowchargingdoesnotsupplyenoughpowerfortheopenSPOT3tooperate,soitwilldrainthebatterywhilethe
openSPOT3isturnedon.Makesurethechargespeedisnormalorfast:usethesuppliedwallchargeadapter,or
connecttheopenSPOT3toastandardUSBportofacomputer,alsotryflippingtheUSB-Cconnectorofthecable
upsidedown.AlsomakesureyouusethesuppliedUSBcable,oranotheronewhichisgoodquality,otherwise
thechargespeedwillbeslow.
Thedeviceturnsoffevenwhenit'sconnectedtoacharger
Makesurethechargingspeedisnormalorfast,notslow.Seetheprevioustroubleshootingquestion/answer.
Webinterfacecallaudioplaybackischoppy
NotethatsmoothcallaudioplaybackrequiresaWi-Ficonnectionwithagoodsignalquality.Ifyouhaveissues
withcallaudioplayback,thenpleasetryusingdifferentbrowsersandmakesuretheyareupdatedtothelatest
version.
Troubleshooting
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