Siemens optiPoint 500 basic - Call Handling with Trunk Keys

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Table of Contents3
Basic Usage Instructions10
The Optipoint 500 Economy/Basic/Standard10
Optipoint 500 Advance Control Panel with Optipoint Key Modules11
How to Use this User Guide12
How to Activate Functions13
Directly13
Via the Service Menu13
Using a Function Key13
Which Functions Can be Used14
Basic and Enhanced Functions14
Additional Multiline and Group Functions14
Additional Executive/Secretary Functions (Not Used in US)14
Optional Main Menu (Hipath 4000)15
How to Make Best Use of Your Telephone15
Basic and Enhanced-Convenience Functions15
Answering Calls and Making Calls16
Answering a Call with the Handset16
Answering a Call Via the Speaker Key (Speakerphone)16
Open Listening17
Switching to Speakerphone17
Switching to the Handset17
Using the Call Waiting Function18
Activating/Deactivating Call Waiting18
Answering the Waiting Call18
Using the Mailbox19
Retrieval from Mailbox19
Answering a Callback Request19
Deleting Mailbox Entries20
Terminating Mailbox Retrieval20
Using the Mailbox Function (Optional)20
Timed Reminders20
Incoming Call on Loudspeaker (Speaker Call 2-Way)21
Activating/Deactivating Stop Voice Calling21
Answering a Call on the Headset21
Activating/Deactivating Do Not Disturb22
Malicious Call Holding23
Making Calls24
Dialing with the Handset Off-Hook24
Dialing with the Handset On-Hook24
Suppressing Your Number on Called Party's Display25
Direct Call to a Colleague Via Loudspeaker (Voice Calling)25
Entering Commands with Tone Dialing (DTMF Suffix Dialing)26
Calling Several Persons Simultaneously27
Making a Second Call (Consultation)27
Alternating between Two Calls (Toggling)27
Setting up a Conference (Hicom 300 E/H - Not Used in US)28
Setting up an Add-On Conference28
Expanding the Conference to Include up to Eight Members28
Chairing a Conference29
Disconnecting a User from the Conference29
Handing over Conference Leadership29
Station Controlled Conference (Hipath 4000)30
Setting up a Conference31
Expanding the Conference32
Transferring the Conference33
During the Conference34
Transferring a Call35
Using the Switchover Button (Hipath 4000)36
Re-Indication (Hipath 4000)37
System-Wide Parking (Hipath 4000)38
Parking a Call Automatically and Taking It at a Later Date38
Parking38
Taking a Parked Call38
Parking a Call Manually and then Taking It at a Later Date39
Parking Via the Keypad39
Parking Via a Repertory Key39
Parking Via "System Parking" (Only Telephones Without a Display)40
Taking a Parked Call40
Parking Is Not Possible41
Automatic Parking41
Manual Parking41
Using Saved Numbers to Make Calls42
Using a Call List (Missed Calls)42
Viewing the Call Log42
Dialing a Number from the Call Log43
Deleting an Entry from the Call Log43
Saved Number Redial43
Last Number Redial44
Dialing with Repertory Keys44
Dialing with Individual Speed Dialing Numbers45
Dialing with System Speed Dialing Numbers45
Making Project Calls46
Setting up a Project Call46
Call Duration Display (Cost Display)47
If You Do Not Get through48
Using the Callback Function48
Storing a Callback Request48
Answering a Callback Request48
Rejecting a Callback Request48
Checking/Cancelling Saved Callback Requests49
Camping on a Colleague's Call49
Overriding a Colleague's Call (Intrude)50
Telephone Settings51
Adjusting the Ringer Volume51
Adjusting the Ringer Pitch51
Adapting the Speakerphone Function to the Acoustics of Your Room52
Setting the Volume of the Alerting Tone52
Backlit Display53
Adjusting the Display Contrast (Only Hipath 4000)53
Adjusting the Angle of the Display53
Locking Your Telephone54
Selecting the Language for User Prompts (Displays)55
Storing Numbers, System Functions and Timed Re56
Minders56
Storing a Repertory Dialing Number on a Key56
Storing a Number for Redialing57
Storing a Caller's Number or a Number that Has Been Dialed57
Storing any Number57
Saving Individual Speed Dialing Numbers58
Saving a Function on a Key58
Creating Timed Reminders59
Checking the Telephone61
Checking Its Functionality61
Checking the Assignment of Functions to Keys62
Forwarding Calls63
Using Call Forwarding (Hicom 300 E/H Not Used in US)63
Using Fixed Call Forwarding63
Forwarding Calls Automatically64
Using Variable Call Forwarding64
Using Call Forwarding (Hipath 4000)66
Station Fixed Forwarding67
Station Variable Forwarding69
Activating and Deactivating Forwarding Using Features Settings72
System Call Forwarding73
Call Forwarding Via Code Numbers74
Call-Forwarding Via Call-Forwarding Key75
Delayed Call-Forwarding (Hipath 4000)76
Forwarding Calls for a Different Terminal77
Storing a Destination for Another Telephone/Activating Call Forwarding77
Storing a Destination for Fax, PC or Busy/ Activating Call Forwarding78
Checking/Deactivating Call Forwarding79
For Another Telephone79
Checking/Deactivating Call Forwarding80
For Fax, PC or Busy80
Changing Call Forwarding for Another Terminal80
Using a Different Telephone in the same Way as Your Own81
Logging on to a Different Telephone81
Identifying Yourself with PIN and Dialing81
Identification with the Chip Card83
Deactivating Identification at the Other Telephone83
Relocating with the Telephone84
Disconnecting the Telephone from Its Present Station Line84
Reconnecting the Telephone at the New Station Line84
Using Hipath 4000 as an Intercommunication System85
Voice Calling to a Variable Destination86
Voice Calling to a Fixed Destination87
Voice Calling in a Group87
Voice Calling to a Variable Destination87
Voice Calling to a Fixed Destination (Using Repertory Key)88
Two-Way Voice Calling to a Variable Destination89
Two-Way Voice Calling to a Fixed Destination (on Repertory Key)89
Announcement to All Members of a Line Group90
Multi-Line and Team Functions90
Making Multiline Calls91
Using Line Keys91
The Different States of Line Key Lamps92
Preview (Hipath 4000)92
Taking Calls on Line Keys93
Taking Calls in the Order Offered93
Taking Calls with Priority93
Activating/Deactivating Ringer94
Dialing with Line Keys95
Identifying the Line Used96
Alternating between Different Lines96
Ending a Call on a Line Key97
Adding Another Party to a Line (Conference)97
With Automatic Privacy Configured97
Allow Bridging97
Preventing Bridging98
Terminating a Connection on a Line Key98
Holding a Call on a Line Key and Retrieving It99
Holding a Call on a Line Key Exclusively and Retrieving It99
Picking up a Held Call100
Forwarding Calls for Lines100
Storing and Activating Station Variable Call Forwarding for a Line100
Storing and Activating a Station Fixed Call Forwarding Destination for a Line101
Reactivating Station Fixed Call Forwarding for a Line101
Different Destination)101
Cancelling the Station Fixed Call Forwarding Destination102
Deactivating Call Forwarding for a Line102
Group Call and Pickup104
Picking up a Specific Call104
Having the Number of the Called Station Displayed105
Taking a Call in a Hunt Group105
Temporarity Removing Station from Hunt Group/ Adding Station to Hunt Group105
Group Park and Retrieval of Call106
Calling a Station Directly106
The Lamp Statuses of Direct Station Selection (DSS) Keys106
Calling a Direct Station Selection (DSS) User107
Taking a Call for a Direct Station Selection (DSS) User107
Executive/Secretary Functions107
Making Calls in an Executive/Secretary Team108
Used in US)108
Calling Executive or Secretary's Office108
The Lamp Statuses of Direct Station Selection (DSS) Keys108
Making a Call to the Executive/Secretary108
Taking a Call for the Executive in the Secretary's Office109
Taking a Call for the Executive During a Call in Progress109
Extending a Call to the Executive110
Forwarding Calls Directly to the Executive110
Taking a Call on the Executive's Telephone110
Taking Calls for Other Executive/Secretary Teams111
Using Second Telephone for Executive111
Activating/Deactivating Call Waiting for Executive112
Using the Call Signal Function (Hipath 4000)113
Calling a Messenger113
Designating a Deputy for the Secretary113
All about the Telephone113
Labeling, Documentation and Accessories114
Labeling Key Fields (Not Used in US)114
Attaching a Station Number Label (Not Valid for US)115
Documentation115
Accessories116
Advice for Users118
Care of the Telephone118
Troubleshooting118
Dealing with Error Messages on the Display119
Who to Contact if a Problem Occurs120
Index121
Important Functions at a Glance123
Maximum Service Menu Functions Available125
(Hipath 4000)125
Maximum Service Menu Functions Available126
(Hicom 300 E/300 H)126

Siemens optiPoint 500 basic - Call Handling with Trunk Keys

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