8-1
CHAPTER 8: Customer Service
At Spectra-Physics, we take pride in the durability of our products. We place
considerable emphasis on controlled manufacturing methods and quality control
throughout the manufacturing process. Nevertheless, even the finest precision
instruments need occasional service. We feel our instruments have favorable service
records compared to competitive products, and we hope to demonstrate, in the long run,
that we provide excellent service to our customers in two ways. First, by providing the
best equipment for the money, and second, by offering service facilities that restore your
instrument to working condition in a timely manner.
Spectra-Physics maintains major service centers in the United States, Europe, and
Japan. Additionally, there are field service offices in major United States cities. When
calling for service inside the United States, dial our toll-free number: 1
(800) 456-2552.
To phone for service in other countries, refer to the Service Centers listing located at the
end of this section.
Order replacement parts directly from Spectra-Physics. For ordering or shipping
instructions, or for assistance of any kind, contact your nearest sales office or service
center. You need your instrument model and serial numbers available when you call.
Our office or service center promptly supplies service data or shipping instructions.
To order optional items or other system components, or for general sales assistance, dial
1
(800) SPL-LASER in the United States, or 877-835-9620 from anywhere else.
Warranty
This warranty supplements the warranty contained in the specific sales order. In the
event of a conflict between documents, the terms and conditions of the sales order shall
prevail.
The InSight
®
X3
™
laser system is protected by a 12-month warranty. All mechanical,
electronic, and optical parts and assemblies are unconditionally warranted to be free of
defects in workmanship and material for the warranty period.
Liability under this warranty is limited to repairing, replacing or giving credit for the
purchase price of any equipment that proves defective during the warranty period,
provided prior authorization for such return has been given by an authorized
representative of Spectra-Physics.
Warranty repairs or replacement equipment is warranted only for the remaining
unexpired portion of the original warranty period applicable to the repaired or replaced
equipment.
This warranty does not apply to any instrument or component not manufactured by
Spectra-Physics. When products manufactured by others are included in
Spectra-Physics equipment, the original manufacturer’s warranty is extended to
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