Troubleshooting the Hardware
3-1
Chapter 3
Troubleshooting the Hardware
3-
The following topics provide information about troubleshooting ftServer 2600, 4500,
and 6300 systems:
• “Information About Troubleshooting” on page 3-1
• “System Administration Documentation” on page 3-2
• “Status LEDs and System Buttons” on page 3-2
• “General Hard Disk Drive Problems and Solutions” on page 3-19
• “DVD Drive Problems and Solutions” on page 3-20
• “Using the NMI Button to Create a Dump File” on page 3-21
Information About Troubleshooting
If you have a service contract with Stratus, you are not required to troubleshoot
complex problems or perform major repairs on ftServer 2600, 4500, or 6300 systems.
ftServer System Software monitors all hardware malfunctions. If a malfunction is
transient, the affected hardware component restarts automatically. If a malfunction is
permanent, the software takes the affected part out of service and activates the part’s
failure LED.
Failures are automatically reported to the Customer Assistance Center (CAC) or your
authorized Stratus service representative through the ActiveService Network (ASN).
Failures are also logged in the system event log.
When the ASN notifies the CAC or your authorized Stratus service representative of a
problem, they notify you of the problem and troubleshoot it. If the affected part is a
CRU, the CAC or your authorized Stratus service representative outlines a procedure
for you to follow to correct the problem. When the event log indicates that a part has
failed, follow these steps:
1. Locate the failed part. If its simplex operation LED is on, do not remove the part
without first checking with the CAC or your authorized Stratus service
representative. See “Status LEDs and System Buttons” on page 3-2 for information
about which LEDs indicate failure and which indicate simplex operation.
To Next Page
Loading...
