Stryker SwitchPoint Infinity 3 - Page 87

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PIP/Quad inset does not
show up
Ensure the PIP/Quad option is turned ON
Missing images in PIP/
Quad view
• Try turning PIP/Quad OFF and then ON
• Verify all routed sources are on
• On PIP/Quad page, verify a source is routed to all
images
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Touch panel is not
changing over to PC view
and vice-versa when
selected
• Ensure PC is ON
• Ensure the RS-232 (or USB Cable for a 42” touch
panel) and video cables are firmly connected to the
PC
Mouse and keyboard do
not function when in Home
screen
• Reboot the router
• Ensure that the USB connection on the back of the
Control System is securely connected
Mouse and keyboard do
not function when in PC
screen
• Reboot the router
• Ensure that the USB connection on the back of the
Control System is securely connected
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When in a call, cannot
control remote room Pan/
Tilt/Zoom
Verify farside camera control in Calls page is ON
No Room to Room audio
• Verify that Speakers Controls volume is not muted in
either room
• Ensure Speaker Controls volume level is turned up
Message, “Sidne not
connected” or “Device
Control not Connected”
appears on Control Panel
• Ensure Sidne or SDC3 is powered ON
• Ensure Sidne is operating on software version 7.5 or
higher or SDC3
• Ensure the power and video cables are firmly
connected to Sidne or SDC3
SDC touch not responding • Ensure SDC is powered up
• Ensure SDC is operating on software version 5.0 or
higher
• Ensure the RS-232 and video cables are firmly
connected to Sidne