OPERATION & MAINTENANCE MANUAL SWE18UF
II
Note for Service Request
Dear Customers:
Thank you sincerely for purchasing our products. We will provide you timely service of good quality, so as to
bring you more fortune with our equipment.
It’s essential to provide us enough clear failure information, thus, we can analyze that and offer you effective
service on time. If any support is requested from SUNWARD or our authorized agents, failure details should
be provided as much as possible, mainly including following items:
① A clear and full photo of the equipment nameplate, which locates on the right outside of the cab, as below
figure:
② A photo of equipment working hours.
③ A photo of the entire machine, in which the whole equipment and its working condition should be clear
and complete.
④ A photo of possible failure component, which can help us to analyze the accurate location of malfunction.
⑤ A close-up photo of failure component, in which show the malfunction details or damage clearly.
If you estimate that the failure may be caused by valuable components, such as, engine, hydraulic pump, main
control valve, motor, hydraulic cylinder, controller, display screen, radiator and track chain, photos of these
component nameplate or stencile seal are also needed, which locates on the top or side. Please distinguish that
carefully.
Please send us service request by email or other method, thanks for your support.
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