Supermicro X14SAE

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X14SAE/X14SAE-F: Troubleshooting

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About this Manual3
Conventions Used in the Manual4
Table of Contents5
Contacting Supermicro11
Chapter 1: Introduction12
Quick Reference13
Checklist13
Motherboard Layout14
Quick Reference Table18
Motherboard Features20
Motherboard Block Diagram24
Platform Overview25
Special Features26
Recovery from AC Power Loss26
System Health Monitoring27
Onboard Voltage Monitors27
Fan Status Monitor with Firmware Control27
Environmental Temperature Control27
System Resource Alert27
ACPI Features28
Slow Blinking LED for Suspend-State Indicator28
Serial Header29
Embedded Controller30
Chapter 2: Component Installation31
Static-Sensitive Devices33
Precautions33
Unpacking33
Motherboard Installation34
Tools Needed34
Installing the Motherboard34
Processor and Heatsink Installation36
Installing an LGA 1851 Processor36
Installing a Processor Heatsink39
Removing the Processor Heatsink42
Memory Support and Installation44
Memory Support44
Memory Population Table44
Memory Support Table44
General Guidelines for Optimizing Memory Performance45
DIMM Installation45
DIMM Removal47
Battery Removal and Installation49
Battery Removal49
Proper Battery Disposal49
Battery Installation49
Device Installation50
Installing a Standard M.2 Device50
Installing an M.2 Device with Heatsink (Optional)52
Rear I/O Ports55
Displayport55
HDMI Port55
VGA Port (X14SAE-F)56
Unit Identifier Switch (X14SAE-F)56
LAN Ports and BMC LAN (X14SAE-F)56
USB Ports56
High Definition Audio (HD Audio) Ports57
Front Control Panel58
Power Button59
Reset Button59
Power Fail LED (X14SAE-F)59
Overheat (Oh)/Fan Fail LED60
Nic1/Nic2 (Lan1/Lan2) Led60
UID Switch/Hdd LED61
Power LED61
NMI Button61
Connections, Jumpers, and Leds63
Power Connections63
Power Supply63
ATX Power Supply Connection63
Headers and Connections64
Chassis Intrusion64
COM Header65
DOM Power Connector65
Fan Headers65
Front Panel Audio Header66
Internal Speaker/Buzzer66
M-Key Pcie 5.0/4.0 X4 Slots67
Power LED Header67
Power SMB (I²C) Header (X14SAE-F)67
Pump Power Header68
SATA 3.0 Ports68
Slimsas 8I Connector69
Standby Power69
Tpm/Port 80 Header69
USB Headers70
Jumper Settings71
CMOS Clear71
CPU Pcie SLOT3 1X8/2X472
External Speaker / Buzzer72
HD Audio Enable/Disable72
LAN Enable/Disable73
ME Manufacturing Mode73
Onboard TPM Enable/Disable73
VGA Enable/Disable (X14SAE-F)74
Watchdog Timer74
LED Indicators75
Caterr Led75
LAN1/LAN2 Leds75
BMC LAN Leds (X14SAE-F)75
Unit ID (UID) LED (X14SAE-F)76
Onboard Power LED76
Standby Power / BMC Heartbeat LED76
Chapter 3: Troubleshooting77
Troubleshooting Procedures78
Before Power on78
No Power78
No Video78
System Boot Failure78
Memory Errors79
Losing the System's Setup Configuration79
If the System Becomes Unstable79
If the RHEL 9.4 Installation Stops81
Technical Support Procedures82
Motherboard Battery83
Where to Get Replacement Components84
Returning Merchandise for Service85
Feedback86
Chapter 4: UEFI BIOS87
Introduction88
Updating BIOS88
Starting the Setup Utility88
Main Setup90
Advanced Setup Configurations92
ACPI Settings Menu92
Boot Feature Menu93
CPU Configuration Menu94
Chipset Configuration Menu98
System Agent (SA) Configuration Menu98
Memory Configuration Menu98
Graphics Configuration Menu100
DMI Configuration Menu100
PEG Port Configuration101
GT - Power Management Control101
PCH-IO Configuration Menu102
PCI Express Configuration102
HTTP Boot Configuration Menu103
Super IO Configuration Menu104
Serial Port 1 Configuration Menu104
Network Stack Configuration Menu105
MAC:(MAC Address)-Ipv4 Network Configuration Menu105
MAC:(MAC Address)-Ipv6 Network Configuration Menu106
Advanced Configuration107
MAC:(MAC Address)-Ipv4 Network Configuration Menu107
MAC:(MAC Address)-Ipv6 Network Configuration Menu108
PCH-FW Configuration109
AMT Configuration110
ASF Configuration110
Secure Erase Configuration110
One Click Recovery (OCR) Configuration111
Pcie/Pci/Pnp Configuration Menu111
SATA and RST Configuration113
VMD Setup Menu113
Serial Port Console Redirection Menu114
Console Redirection Settings114
Trusted Computing Menu117
USB Configuration119
Intel(R) Ethernet Connection (19) I219-V - (MAC Address) Menu120
Intel Ethernet Controller I226-LM - (MAC Address) Menu120
TLS Authenticate Configuration Menu120
Intel(R) Rapid Storage Technology Menu121
Create Volume122
Driver Health Menu123
Event Logs124
Change Smbios Event Log Settings124
View Smbios Event Log125
Bmc (X14Sae-F)126
System Event Log Menu126
BMC Network Configuration Menu127
Security130
Secure Boot Menu131
Supermicro Security Erase Configuration Menu134
Boot136
Add New Boot Option136
Save & Exit138
Mebx140
Appendix A: BIOS Codes141
BIOS Error POST (Beep) Codes141
Additional BIOS POST Codes141
Appendix B: Software142
Microsoft Windows os Installation142
Installing the os142
Driver Installation144
Superdoctor 5145
Bmc (X14Sae-F)146
BMC ADMIN User Password146
Appendix C: Standardized Warning Statements147
Battery Handling147
Product Disposal149
Appendix D: UEFI BIOS Recovery151
Overview151
Recovering the UEFI BIOS Image151
Recovering the Main BIOS Block with a USB Device152

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