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ERROR CODE AND TROUBLESHOOTING
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[EA10, EA20] 1st transport motor (M8) fault/ 2nd transport motor (M4) fault
MJ-1032
[EA10, EA20] Transport motor-1 (M1) fault/ Transport motor-2 (M2) fault
MJ-1033
[EA21] Paper size error jam (outlet sensor)
[EA22] Paper size error jam (punch paper edge sensor)
Classification Error content
Finisher jam
(Finisher section)
Paper transport delay jam
Probable cause Checking and measures
1st transport motor (M8)
abnormality
Check if the electrical continuity of the coil is normal. If electricity is
not conducted, replace the motor.
Faulty cables and connectors Check if the electrical continuity between the connector terminals is
normal. If electricity is not conducted, replace the connector.
(Finisher control PC board (FIN): CN22)
2nd transport motor (M4)
abnormality
Check if the electrical continuity of the coil is normal. If electricity is
not conducted, replace the motor.
Faulty cables and connectors Check if the electrical continuity between the connector terminals is
normal. If electricity is not conducted, replace the connector.
(Finisher control PC board (FIN): CN14)
Finisher control PC board
(FIN) abnormality
If the error still occurs after replacing the motor and the connector,
exchange the finisher control PC board (FIN).
Classification Error content
Finisher jam
(Finisher section)
Paper transport delay jam
Probable cause Checking and measures
Transport motor-1 (M1)
abnormality
Check if the electrical continuity of the coil is normal. If electricity is not
conducted, replace the motor.
Faulty cables and connectors Check if the electrical continuity between the connector terminals is normal.
If electricity is not conducted, replace the connector. (Finisher control PC
board (FIN): CN13)
Transport motor-2 (M2)
abnormality
Check if the electrical continuity of the coil is normal. If electricity is not
conducted, replace the motor.
Paddle home position sensor fault Measure the voltage of the TP30 on the finisher control PC board (FIN),
and check that the measured voltage is 1V or lower when not shielded and
within the range of 3.3V
5% when shielded. If the voltage does not fall
within the above range, replace the sensor.
Finisher control PC board (FIN)
abnormality
If the error still occurs after replacing the motor and the connector,
exchange the finisher control PC board (FIN).
Classification Error content
Finisher jam
(Finisher section)
Paper size error jam (outlet sensor)
Paper size error jam (punch paper edge sensor)
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