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ERROR CODE AND TROUBLESHOOTING
5 - 63
5
[F109_5] Key consistency error (encryption key for ADI-HDD is damaged)
Take measures given in the following table according to the messages displayed in the SRAM Key
Status and FROM Key Status fields.
Remarks:
If the error is not cleared, reinstallation of the system firmware, system software and application
is needed. ([4]+[9] Power-ON)
Classification Contents
Other service call Key consistency error - Encryption key for ADI-HDD is
damaged.
Check item Measures
Encryption key status confirmation Check the message displayed by [3] + [C] + [POWER] 5. Key
Backup Restore.
SRAM Key
Status
FROM Key
Status
Measure
* AccessFailed Replace the SYS board.
P. 6-18 "6.2.4 Precautions and Procedures when replacing
the SYS board" (all steps)
<With USB backup data: All key data recovery>
1. Recover all the data on the SRAM board.
[5] + [9] + [POWER] 2. Restore SRAM Data from USB
(For details, see "9.1.4Cloning procedure [B]Restore
procedure")
2. Recover the encryption key/license on the SYS board.
Follow the procedures below noted in "6.2.4Precautions
and Procedures when replacing the SYS board".
[C] Restore ADI key (only when ADI-HDD is installed)
[D]Restore encryption key
[E] Restore license
AccessFailed * Replace the SRAM board (for the SYS board).
P. 6-22 "6.2.5 Precautions and procedure when replacing
the SRAM board (for the SYS board)" (all steps)
OK KeyNull/
KeyBroken
Recover the ADI key on the SYS board.
P. 6-18 "6.2.4 Precautions and Procedures when replacing
the SYS board" ([C]Restore ADI key)
KeyNull/
KeyBroken
OK Recover the encryption key on the SRAM board.
P. 6-22 "6.2.5 Precautions and procedure when replacing
the SRAM board (for the SYS board)" ([G]Backup ADI key)
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