e-STUDIO477S/527S/477SL © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved
ERROR CODE AND TROUBLESHOOTING
5 - 64
* AccessFailed or KeyMismatch
[F109_6] Key consistency error (administrator password error for ADI-HDD authentication)
Take measures given in the following table according to the messages displayed in the SRAM Key
Status and FROM Key Status fields.
Remarks:
If the error is not cleared, reinstallation of the system firmware, system software and application
is needed. ([4]+[9] Power-ON)
KeyNull/
KeyBroken
KeyNull/
KeyBroken
<No USB backup data>
1. Create the partition in the HDD, and reinstall the system
software.
P. 6-13 "6.2.3 Precautions and procedures when
replacing the HDD"(Perform step 3 or later in “[E]Replace /
Format HDD”)
<With USB backup data: All key data recovery>
1. Recover all the data on the SRAM board.
[5] + [9] + [POWER] 2. Restore SRAM Data from USB
(For details, see "9.1.4Cloning procedure [B]Restore
procedure")
2. Recover the encryption key/license on the SYS board.
Follow the procedures below noted in "6.2.4Precautions
and Procedures when replacing the SYS board".
[C] Restore ADI key (only when ADI-HDD is installed)
[D]Restore encryption key
[E] Restore license
KeyMismatch KeyMismatch <The error occurs when the SYS board is replaced>
Recover the encryption key on the SYS board. (Transfer the
license from SYS-SRAM to SYS-FROM.)
P. 6-18 "6.2.4 Precautions and Procedures when replacing
the SYS board"([C]Restore ADI key)
<The error occurs except when the SYS board is replaced>
Recover the encryption key on the SRAM board. (Transfer the
license from SYS-FROM to SYS-SRAM.)
P. 6-22 "6.2.5 Precautions and procedure when replacing
the SRAM board (for the SYS board)"([G]Backup ADI key)
Classification Contents
Other service call Key consistency error - Administrator password error for ADI-
HDD authentication.
Check item Measures
Encryption key status confirmation Check the message displayed by [3] + [C] + [POWER] 5. Key
Backup Restore.
SRAM Key
Status
FROM Key
Status
Measure
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