Toshiba TECRA A11 Series User Manual

Troubleshooting Procedures
TECRA A11/S11/P11/Satellite Pro S500 Series Maintenance Manual (960-784) [CONFIDENTIAL] 2-3
Chapter 2 Contents
2 2-2
2.1 Troubleshooting ..................................................................................................... 2-6
2.2 Troubleshooting Flowchart .................................................................................... 2-8
2.3 Power Supply Troubleshooting............................................................................ 2-13
2.3.1 Procedure 1 Power Status Check ....................................................... 2-13
2.3.2 Procedure 2 Error Code Check .......................................................... 2-15
2.3.3 Procedure 3 Connection Check.......................................................... 2-20
2.3.4 Procedure 4 Charging Check ............................................................. 2-21
2.3.5 Procedure 5 Replacement Check ....................................................... 2-21
2.4 System Board Troubleshooting............................................................................ 2-22
2.4.1 Procedure 1 Message Check .............................................................. 2-23
2.4.2 Procedure 2 Debugging Port Check................................................... 2-25
2.4.3 Procedure 3 Diagnostic Test Program Execution Check ................... 2-30
2.4.4 Procedure 4 Replacement Check ....................................................... 2-30
2.5 USB FDD Troubleshooting ................................................................................. 2-31
2.5.1 Procedure 1 FDD Head Cleaning Check ........................................... 2-31
2.5.2 Procedure 2 Diagnostic Test Program Execution Check ................... 2-32
2.5.3 Procedure 3 Connector Check and Replacement Check.................... 2-33
2.6 2.5” HDD Troubleshooting.................................................................................. 2-35
2.6.1 Procedure 1 Partition Check .............................................................. 2-35
2.6.2 Procedure 2 Message Check .............................................................. 2-36
2.6.3 Procedure 3 Format Check................................................................. 2-37
2.6.4 Procedure 4 Diagnostic Test Program Execution Check ................... 2-38
2.6.5 Procedure 5 Connector Check and Replacement Check.................... 2-39
2.7 Keyboard Troubleshooting .................................................................................. 2-40
2.7.1 Procedure 1 Diagnostic Test Program Execution Check ................... 2-40
2.7.2 Procedure 2 Connector Check and Replacement Check.................... 2-40
2.8 Dual point Troubleshooting ................................................................................. 2-41
2.8.1 Procedure 1 Diagnostic Test Program Execution Check ................... 2-41
2.8.2 Procedure 2 Connector Check and Replacement Check.................... 2-42

Toshiba TECRA A11 Series Specifications

General

RAM	Up to 8GB DDR3
Operating System	Windows 7 Professional
Battery Life	Up to 4 hours
Optical Drive	DVD SuperMulti Drive
LAN	Gigabit Ethernet
Processor	Intel Core i3, i5, or i7
Display	15.6-inch HD (1366x768)
Storage	HDD up to 500GB
Graphics	Intel HD Graphics
Wireless	802.11 a/g/n
Webcam	Integrated webcam
Ports	USB 2.0, VGA, RJ-45
Card Reader	SD
Battery	6-cell Li-ion
Dimensions	374 x 250 mm
Chipset	Mobile Intel QM57 Express Chipset