Toshiba TECRA A11 Series User Manual

Troubleshooting Procedures
2-8 [CONFIDENTIAL] TECRA A11/S11/P11/Satellite Pro S500 Series Maintenance Manual (960-784)
2.2 Troubleshooting Flowchart
Use the flowchart in Figure 2-1 as a guide for determining which troubleshooting procedures
to execute. Before going through the flowchart steps, verify the following:
 Ask him or her to enter the password if a password is registered.
 Verify with the customer that Toshiba Windows is installed on the hard disk. Non-
Windows operating systems can cause the computer to malfunction.
 Make sure all optional equipment is removed from the computer.

Toshiba TECRA A11 Series Specifications

General

RAM	Up to 8GB DDR3
Operating System	Windows 7 Professional
Battery Life	Up to 4 hours
Optical Drive	DVD SuperMulti Drive
LAN	Gigabit Ethernet
Processor	Intel Core i3, i5, or i7
Display	15.6-inch HD (1366x768)
Storage	HDD up to 500GB
Graphics	Intel HD Graphics
Wireless	802.11 a/g/n
Webcam	Integrated webcam
Ports	USB 2.0, VGA, RJ-45
Card Reader	SD
Battery	6-cell Li-ion
Dimensions	374 x 250 mm
Chipset	Mobile Intel QM57 Express Chipset