Toshiba TECRA A11 Series User Manual

Troubleshooting Procedures
2.11 Modem Troubleshooting
To check if modem is malfunctioning or not, follow the troubleshooting procedures below as
instructed.
Procedure 1: Diagnostic Test Program Execution Check
Procedure 2: Connector Check and Replacement Check
2.11.1 Procedure 1 Diagnostic Test Program Execution Check
Execute Modem test in the LAN/Modem/Bluetooth/IEEE1394 test program. Refer to Chapter
3, Tests and Diagnostics for more information on how to perform the test program.
If any error is detected, perform Procedure 2.
2.11.2 Procedure 2 Connector Check and Replacement Check
MDC (Modem Daughter Card) is used as the modem for this computer. MDC is connected to
the system board. If modem malfunctions, the connection of cable, board and module may be
defective. Otherwise, they may be faulty.
Disassemble the computer following the steps described in Chapter 4, Replacement Procedure
and perform the following checks:
Check 1 Make sure the following connections are firmly connected.
If any connector is disconnected, connect it firmly and return to Procedure 1. If the
problem still occurs, perform Check 2.
TECRA A11/S11/P11/Satellite Pro S500 Series Maintenance Manual (960-784) [CONFIDENTIAL] 2-47

Toshiba TECRA A11 Series Specifications

General

RAM	Up to 8GB DDR3
Operating System	Windows 7 Professional
Battery Life	Up to 4 hours
Optical Drive	DVD SuperMulti Drive
LAN	Gigabit Ethernet
Processor	Intel Core i3, i5, or i7
Display	15.6-inch HD (1366x768)
Storage	HDD up to 500GB
Graphics	Intel HD Graphics
Wireless	802.11 a/g/n
Webcam	Integrated webcam
Ports	USB 2.0, VGA, RJ-45
Card Reader	SD
Battery	6-cell Li-ion
Dimensions	374 x 250 mm
Chipset	Mobile Intel QM57 Express Chipset