Making calls in the team 73
Call barging
Call barging is a feature that allows a user to participate in an active call between
other users and provide assistance.
Your administrator can configure Bridge-Call appearances, allowing one line
(BCA line+)+ to appear on multiple phones.
Bridged-Call Appearance (BCA)
When a phone configured with the Bridged-Call appearance feature receives a
call, all the phones that have been set up with this function get notified. You can
barge-in a BCA call and assist by pressing the call-line key.
The following options are available for you on a RingCentral telephone system:
Active call with Assist Key
Press the call-line key to barge-in the call.
Active call without Assist Key
The line is busy.
Active conference call without Assist Key
• A conference call among BCA Users is in progress for current device.
The line is busy.
Active conference call with Assist Key
• A conference call among BCA Users is in progress for another device.
Press the call-line key to barge-in the call.
NOTE: Transfer and Consult on BCA line will consumpt the next free appear-
ance.
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