Vertical comdial DX-120 - Call Handling

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APPENDIX A - WORKSHEETS

Call Handling

Call Handling Worksheet (continued on next page)

Main Page

Table of Contents3
Section 1 - Introduction9
Overview9
Programming Options9
Upgrading an Existing System11
Converting a DX-80 Database to a DX-120 Database12
Programming a New System15
Section 2 - Programming Options17
Overview17
Programming Via Pc-Database Administration (Pc-Dba)17
PC-DBA Requirements17
Loading PC-DBA Software17
Programming Using PC-DBA18
Database Save and Restore20
Connecting PC-DBA to the Switch21
Changing Database Administrator Password24
Receiving Data from the Switch26
Sending Data to the Switch27
Disconnecting PC-DBA from the Switch29
Initializing (F8) the System29
Getting Help (F1)32
Using any Digital Extension Telephone (Det)34
Entering the Database Administration Mode34
LCD Interactive Buttons34
Database Item Select Screen35
Exiting Database Administration35
Changing Database Administration Password35
Section 3 - Getting Started37
Overview37
Shortcuts that Help You Work Faster37
Using a Database Programming Template37
Copying Baseline CO Line Setups38
Feature / Directory Number Lookup44
Resetting an Extension to the Default Set45
Overview47
Basic System Programming Tasks47
Assigning Attendants48
Assigning System Reminders53
Setting System Time, Date, And/Or Hour Mode57
Setting up Ring Scheme63
Naming CO Lines66
Setting up Pre-Programmed Messages68
Programming Speed Dial Numbers72
Programming CID Names and Assignments Table80
Assigning External Page85
Basic System Programming Tasks85
Establishing Loud Bell Settings88
Establishing Music Sources91
Assigning Ancillary Devices - Loud Bell, External Page, or Music on Hold95
Assigning the DSS Port/Owner97
Setting up Optional Internal Modem101
Specifying PC-DBA Transmit Rate103
Selecting SMDR Transmit Rate105
Setting up the CID Transfer Table109
Customizing the Numbering Plan111
Phantom Lines / Virtual Numbers121
Section 5 - Programming C.o. Lines123
Overview123
Basic Co Line Programming Tasks123
Assigning the Tenant Group124
Assigning the CO Line Group127
Setting the Day and Evening Class of Services (COS) and Music on Hold (MOH) Source129
Setting the Dial Type132
Setting the CO Line Type134
Setting Call Abandon137
Privacy and Enabling Privacy Release139
Assigning Ring Type for the CO Line142
Setting the Answer Position for Day and Evening144
Setting CO Line Time Switching148
Setting the Pre-Defined Call Forward no Answer152
Setting up the PBX Code and Hunt Method155
Setting up the Alternate CO Line Group158
Setting up FAX Detection161
Programming for the Optional T1 and Isdn (T1/Pri) Cards163
Programming for an Optional T1 Card163
Programming for Optional ISDN (T1/PRI)172
Setting up the Translation Table179
Setting up Alternate Line Ids (ALI) - for Systems with ISDN (T1/PRI) Installation Only185
Programming Extensions for Alternate Line Ids189
Section 6 - Programming Call Handling195
Overview195
Basic Call Handling Programming Tasks195
Ringing Line Priority196
Programming Conference Calls197
Specifying CO Flash Time201
Specifying PBX Flash Time204
Specifying Pause Time207
Specifying Ring Abandon210
Setting up Hold Remind213
Selecting Exclusive Hold Time215
Establishing Warning Time for Limited Call Lengths218
Setting up Transfer Recalls for Idle and Busy Extensions221
Setting up Hold Recall225
Setting up Dial Wait Time and Dial Delay228
Establishing the Dialing Ratio231
Establishing Start and End of SLT Hook Flash236
Programming Auto Redial240
Programming External Call Forward245
Setting Conference Talk Time Intervals and Conference Tones249
Setting up Camp on Interval253
Setting up Alarm Play Intervals255
Enabling/Disabling Hotel Feature257
Enabling/Disabling System Speed Toll Check260
Enabling/Disabling TSI Connection262
Enabling/Disabling Conference Tone264
Specifying Call Duration Time266
Establishing Warning Time for Limited Call Lengths269
Programming Caller ID Codes and Local Calling Areas272
Programming Tenant Groups279
Setting up SMDR Call Output282
Setting Fax Ring Time288
Setting Predefined Call Forward Time290
Setting Ring on Recognition Time Interval293
Setting the Daylight Savings Time Feature295
Setting Talk Abandon Time Interval297
Setting Hold Abandon Time Interval299
Setting Unsupervised Talk Time302
Specifying CO Line Guard Time304
Programming Auto Attendant Module (AAM)306
Setting Direct Inward System Access (DISA)320
T1 and Isdn (T1/Pri) Call Operation328
T1 Call Operation328
ISDN (T1/PRI) Call Operation329
Multiple Call Handling (Using Call Keys for Managing Multiple Calls)330
Multiple Call Handling - Incoming Calls331
Multiple Call Handling - Outgoing Calls331
Placing Call Key Calls on Hold332
Multiple Call Handling - Transferring Calls333
Multiple Call Handling - Conference Calls333
Multiple Call Handling - General Lamp Indicators334
Hold Key Lamp Indicator334
Section 7 - Programming Toll Restrictions337
Overview337
Basic Toll Restriction Programming Tasks337
Class of Service and Digit Intervals337
Setting the Account Code Length and Password344
Section 8 - Programming Ucd Groups349
Overview349
Controlling Overflow and Reroute Situations351
Ucd Agent Log Off/Log on352
Programming Ucds353
Setting U Pucd Voice Announce (Va) Groups366
Section 9 - Programming Voice Mail369
Overview369
Programming Third Party Voice Mail370
Basic Programming for Third Party Voice Mail371
A - Assigning the Voice Mail Port Type to the Appropriate Extensions371
B - Program the UCD Group Members373
C - Set up the Voice Mail Table (Call Handling Digits)375
D - Set the Voice Mail Dialing Ratio385
E- Activate Automated Attendant387
Programming Optional Internal Digital Voice Mail388
Basic Internal Voice Mail Programming Tasks389
A- Specifying the UCD Group389
B - Setting up the UCD Group in the Voice Mail Table391
C- Activate Automated Attendant392
Section 10 - Programming Extensions393
Overview393
Reminder Tones393
Basic Extension Programming Tasks394
Assigning a User Password, Password Length, And/Or Name to Extensions395
Assigning Extensions to Tenant Groups399
Assigning Extensions to Pickup Groups402
Assigning Extensions to Paging Groups405
Assigning Extensions to a Class of Service408
Setting up Monitoring Privileges412
Setting up Intrusion Capabilities415
Setting up Warning Tones, Incoming Call Drops, Outgoing Call Drops419
Setting up off Hook Voice Announce423
Setting up Paging Privileges427
Setting up Call Forward - Extension Predefined431
Programming Extensions for SMDR Output435
Assigning Recording Announcement Devices437
Assigning a Port Type438
Assigning Extensions to CO Lines441
Setting up Receive Assignments443
Setting up Extension Ring Level445
Configuring Single Line Telephones (Analog Device Support)446
Set up Directory/Extension Swapping447
Assigning Feature Keys450
Programming a Release Key458
Flexible Feature Button Inquiry458
Feature Key Reset459
Appendices Appendixa - Worksheets461
Extension Data Programming461
CO Line Data Programming463
Call Handling465
System Resources468
Toll Restrictions470
Extension Applications471
CO Applications472
System Applications473
Appendixb - Button Labeling476
Appendixc - Feature Directory and Code Lists479
Feature Directory Numbers List479
Feature Access Codes List480
Suffix Codes List482
Appendixd - Trunk Directory Numbers483
Appendixe - Setting U P Letter Type for Using Special Characters484
Appendixf - T1 Maintenance488

Vertical comdial DX-120 - Call Handling

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